Desktop Support Analyst

PHOENIX (PHX)

Brief Summary

                            We are seeking a Desktop Support Analyst for a client in NORTH PHOENIX.

JOB DESCRIPTION.
Provide installation, set-up, repair and servicing of hardware/software/network support to the end-user community for large client workstations and laptops.  Document all actions in ServiceNow ticketing system. 

REQUIREMENTS:
Ability to lift 35 pounds 
Excellent customer service and people skills 
Ability to work simultaneous tasks 
Technical knowledge and understanding of PC hardware 
Experience with MS Operating Systems (Windows NT 4.0 & Windows XP, Windows 7) 
Experience with MS Office Suite 
Excellent Oral and Written communication skills
Ability to meet critical timelines in a rapidly changing environment
Must be willing work flexible hours to include day, night, and weekend
Windows 7 & 10 operating system knowledge that includes the ability to:

o             Mapping network drives
o             Printers
o             File copy functions
o             Manual installation of software applications