Foreclosure Specialist

SAN ANTONIO (SAT)

Brief Summary

Foreclosure Specialist Job Role: The general purpose of the Foreclosure Specialist position is to perform a variety of activities to maintain the foreclosure portfolio in accordance with state and federal guidelines all within prescribed timeframes. Individual is expected to protect the financial interests of the company by communicating with members, non-members, attorneys, and/or external third parties to negotiate appropriate solutions. Accounts are handled and worked in accordance with operational standards; follows the Fair Debt Collection Protection Act (FDCPA) and all local, state and federal laws pertaining to loan verification and collection. Minimum Requirements: o High School Diploma or equivalent o 3 years collections or customer service experience o Expert knowledge of foreclosure law and terminology o Expert knowledge of fraud and appraisal problems o 5 years experience Home Equity and First Mortgage foreclosure management o Knowledge of Bankruptcy practices o Ability to organize, prioritize and perform multiple job tasks simultaneously o Ability to communicate clearly and effectively, both verbally and in writing o Job Experience and/or education that demonstrate the ability to perform the essential functions of this job. o Advanced knowledge of windows operating environment and Microsoft Office tools. Preferred Requirements: • 5 years experience with National Servicer in Foreclosure Capacity on Judicial and Non-Judicial Foreclosure management • Exposure to Regulator expectations, and audits Job Duties: Works under limited supervision; Uses established procedures and significant job experience to carry out and resolve moderately complex to complex work assignments and conducts member research. • Maintain attorney communication via phone and email • Advises members or non-members of all available solutions • Accountable for follow up of timely invoice payments • Responsible for timely processing of activities & responsiveness of alerts to ensure Foreclosure Timeline Management is met • Minimize losses through management of attorney to ensure Foreclosure process is consistently progressing. • Manage portfolios by State(s) assigned by Foreclosure Management. • Foreclosure Specialist Positions may include: 1. Pre-foreclosure review to include file preparation and review of all vendor work 2. Property Preservation: Review, submit and approve all preservation work. Complete conveyance requirement including Eviction process 3. Gain/Loss reviews for 2nd liens and loans with low balances or value. • Communicates with members, non-members and/or external third parties to collect and resolve current, delinquent, and or charged off accounts; Documents all activities on appropriate system. • Performs skip tracing to locate customers and/or adverse parties. • Follows and maintains knowledge of the Fair Debt Collection Protection • Act (FDCPA) and all local, state and federal laws pertaining to the collection industry. • Ensure Timely and accurate processing of pre and post referral according to OCC state guidelines COMPETENCIES Business Acumen, Communication, Customer Focus, Demonstrate Adaptability (Agility), Drive for Results