ServiceNow Developer – Mid

PLANO (PLN)

Brief Summary

                            ServiceNow Developer – Mid Level 

Software Developers and Integrators (SDIs) are engaged in all phases of the software development lifecycle which include; gathering and analyzing user/business system requirements, responding to outages and creating application system models. SDIs primary functions are to design, develop, document, test and debug new and existing software systems and/or applications for internal use, perform defect corrections (analysis, design, code). In addition, SDIs participate in design meetings and consult with business clients to refine, test, and debug programs to meet business needs, and interact and sometimes direct third party partners in the achievement of business and technology initiatives. This role is a solid, career-level role where functional and technical proficiency has been obtained, and incumbents display a depth of technical understanding within their respective areas of specialization allowing them to operate independently. Incumbents also display a proficiency that allows them to begin to mentor others (third party and internal resources) on procedural matters.

Job Requirements
PRIMARY RESPONSIBILITIES
•	Independently installs, customizes and integrates commercial software packages.
•	Facilitates root cause analysis of system issues.
•	Works with experienced team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing.
•	Learns to create system documentation/play books and attends requirements, design and code reviews.
•	Receives work packages from manager and/or delegates.
•	Identifies ideas to improve system performance and impact availability.
•	Resolves complex technical design issues.
•	Creates system documentation/play book(s) and participates as a reviewer and contributor in requirements, design and code reviews.
•	May serve as the subject matter expert on development techniques.
•	Partners with experienced team members to develop accurate work estimates on work packages.
•	May serve as a mentor on procedural matters to less experienced internal and third party team members.
•	May assist experienced team members with the delegation of work packages.

MINIMUM REQUIREMENTS
•	A Bachelor's degree or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.
•	4 or more years of software development experience demonstrating depth of technical understanding within ITIL Processes, Configuration Management, or Software Development 

PREFERRED
•	3+ years ServiceNow experience administering the platform, monitoring performance, deploying applications, building out catalog items/workflows, and configuring integrations
•	3+ years experience writing and debugging JavaScript, Angular, HTML, and CSS
•	2+ years experience with REST API development
•	ServiceNow Certification
•	Working knowledge how configuration management factors into the ITIL framework
•	Previous working experience with ServiceNow CMDB
•	Knowledge of data modeling techniques
•	Knowledge of relational database concepts
•	Experience with ServiceNow Discovery
•	Experience with IT Asset Management and ServiceNow Software Asset Management module