Compliance and Operational Risk Testing Advisor

Compliance and Operational Risk Testing Advisor – Remote!
 
Responsibilities:

Perform steps needed to plan and execute testing of compliance with laws/regulations and operational risks of complex policies/procedures.
Assist with the creation, review, and execution of test steps to identify compliance and operational risks.

 
Required:
Business Risk and Control Testing or Auditing experience
Strong critical thinking, timeliness, and communication skills
Advanced business writing acumen
 
Preferred:
Human Resources and/or Compensation knowledge
Second Line of Defense experience
Big 4 Accounting Firm experience
Juris Doctorate
IT Auditing/Testing and Business Risk and Controls/Auditing/Testing
CISA is nice to have.  
 
 ;

Data Entry Clerk

We are seeking a Data Entry Clerk for a client in San Antonio.

To apply, send resume to: recruiting@millgroupusa.com

Job Duties:

Data Entry
Process ACH exceptions
Research bank entries
Work with high speed payment scanning machines

Requirements:

Proficient in Microsoft Applications
Ability to multitask in a fast-paced environment
Learning Agility
Good Attendance
 ;

Customer Service Representative

Customer Service Representative – North Phoenix  – 4 days in office

Responsible for understanding the customers’ needs and delivering personalized solutions and education that will improve their overall financial security. 
 
Required:

2 or more years of combined customer contact, sales, or collections experience in the financial services industry.
6 months computer experience required, utilizing multiple computer applications in a Windows-based environment.
Ability to be on the phones making outbound calls and taking inbound calls for 100% of the day
Strong verbal and written communication skills.
Ability to work onsite and maintain reliable attendance and punctuality
 
Preferred:

Previous collections experience 
College degree
Military background
 
 ;

Admin Assistant

We are seeking Administrative Assistants for an insurance client in San Antonio.

To apply, send resume to recruiting@millgroupusa.com
 
Job Duties:
Pull data from Excel spreadsheets and Outlook emails and use the provided information to update adjuster profiles within the insurance claims system.
Written communication may be required via Outlook.
 
Requirements:
Basic Office Suite skills (Excel, Outlook, Word)
Time management and organizational skills
Flexibility working within a dynamic environment where responsibilities can change
Reliable attendance
Strong engagement
 ;

Security Receptionist

We are seeking a Security Receptionist for a client in Tampa, Florida.

To apply, send resume to: recruiting@millgroupusa.com


Responsibilities:

• Front desk support
• Greet visitors
• Customer Service
• Issuing and creating visitor badges
• Collecting registrations
• Checking people in/out

Call Monitoring - Life Insurance Sales

Call Monitoring – Life Insurance Sales
Onsite San Antonio, Texas
 
Job Description:

Listen and evaluate life insurance sales calls and use technology to communicate with partners to resolve identified opportunities.
 
Job Requirements:

Experience as a Life Insurance sales agent
Ability to listen to Life Insurance sales calls to draw reasonable conclusions on the appropriateness of the product recommendation/solution.
Ability to effectively communicate findings for appropriate resolution.
Knowledge of NAIC, State, and/or FINRA regulatory requirements is preferred.
Strong attention to detail.
Task oriented.
Experience with Health, Annuity and/or Investment products is preferred
MS Proficiency 


 ;

Sr Business Project Manager

We are seeking Sr Business Project Managers. Remote – WFH!!
 
Job Description:
Govern and manage the portfolio, programs and projects that enable the achievement of both strategic and operational goals for the P&C Distribution & Service team.
 
Requirements:

• Strong Project/Program Management experience
• Strategic Business Projects experience
• Ability to work well with executives
• Skilled at negotiation
• Clarity or Jira experience
• Strong in PowerPoint
• Project/Program Management certification
• P&C experience is highly preferred

Loan Origination Call Quality Review Specialist

Loan Origination Call Quality Review Specialist – San Antonio or Phoenix
 
Responsibilities:
·         Listen to recorded loan origination calls and score against a compliance checklist. Validating original call – was the call done right.
·         Identify overall compliance related behavior trends and communicate to management
·         Understand and perform certain performance metrics, including number of calls monitored and accuracy ratio.
 
Requirements:
2 years of recent mortgage underwriting, loan origination or similar mortgage experience (loan origination, mortgage processing, mortgage broker, loan officer, secondary marketing experience)
Actively taking mortgage applications
Experience with call monitoring or reviewing calls for mortgage/banking compliance.
Excellent listening skills 
Critical thinking skills
High school diploma or GED equivalent.
 
 ;

Legal Billing Specialist

We are seeking a Legal Billing Specialist for San Antonio.
 
Job Responsibilities:

Correspondence with law firms and internal stakeholders on billing inquiries and escalations.
Research payments and resolutions


Requirements:

3-5 years of legal office administration experience
Billing experience
Research experience
Client service experience
Highly organized
MS proficiency
BillingPoint experience highly preferred

 ;

Third Party Risk Management/Assessors

Third Party Risk Management/Third Party Risk Assessors – Remote!!
 
Job Description:
We are looking for third party risk management experience to support first line of defense activities. The individuals will be responsible for completing external third-party due diligence assessments to evaluate risk in several risk dimensions. There will be specific quality and timeliness goals that everyone will be responsible for.
 
Required:
Experience with Third Party Risk Management or Third-Party Relationship Manager
Experience in Due Diligence and handling Assessments
Experience in an Analytical Role
Relationship Management skills
Excel
PowerPoint
Salesforce experience is preferred
 ;

New Hire Coordinator

New Hire Coordinators –  Chesapeake    
 
Job Duties:
Meeting and greeting new hires and giving tour of building
Ensure IT is working for new hires.
Providing instructions on daily activities or classroom training
Daily attendance tracking
Providing updates to managers on class updates
 
Requirements:
MS Office proficient
Experience working with confidential information
Ability to monitor classroom and proctor exams
Familiar with technology
Positive, upbeat attitude.

 ;

Call Monitoring Specialist

We are seeking a Call Monitoring Specialist for a client in San Antonio. 
 
Job Description:

The individuals will be responsible for listening to pre-recorded calls and scoring each call against a compliance checklist. Calls are about the loan application process from beginning to end. Knowledge of the TRID, SAFE ACT and MLO are preferred, but not required.

Responsibilities:

·         Listen to recorded loan origination calls and score against a compliance checklist. Validate that the original call was done correctly.
·         Identify overall compliance related behavior trends and communicate to management
·         Understand and perform to certain performance metrics, including number of calls monitored and accuracy ratio.

Requirements:

2+ years of experience in Servicing Real Estate/Mortgage, sub-servicing
OR 2+ years’ experience with Collections in Real Estate/Foreclosure/Bankruptcy
Attention to detail, having the ability to listen to the call while paying attention to the screen, filling out forms and staying focused on details to catch violations
 
Preferred:

UDAP, FDCPA, Mini Miranda, and different state law regulations and call recording laws
Real Estate Sub-Servicer experience within the collections center
Experience with call monitoring / quality reviews
 
 ;

Instructional Designer

We are seeking Instructional Designers – 100% remote – WFH!
 
Job Description:
Design training programs, including classroom lectures, and online courses.
Develops and updates course content and coordinates learning curriculum.
Conduct assessment to identify new development needs.
 
Requirements:
Corporate experience designing and developing interactive facilitator-led training and e-learning
Proficiency in Articulate 360, Rise and Review
Ability to work independently
Strong communication skills
Critical thinking skills
Insurance industry experience is highly preferred
Portfolio or writing samples are required
 ;

Bankruptcy/Estate Specialists

We are seeking Bankruptcy/Estate Specialists for an inbound call center position. 


Requirements: 

Inbound call center experience
Experience servicing bankruptcy, charge offs and deceased estate accounts
Experience with consumer loans and credit cards
Strong communication skills
Ability to research accounts using multiple systems

Training Schedule (first 5 weeks):

Monday-Friday 8 AM - 4:30 PM

Work Schedule (after training): 

Monday-Thursday 10 AM - 6:30 PM
Friday 8:30 AM – 5 PM
 ;

DPO

New Hire Coordinators

New Hire Coordinators – North Phoenix    
 
Job Duties:
Meeting and greeting new hires and giving tour of building
Ensure IT is working for new hires.
Providing instructions on daily activities or classroom training
Daily attendance tracking
Providing updates to managers on class updates
 
Requirements:
MS Office proficient
Experience working with confidential information
Ability to monitor classroom and proctor exams
Familiar with technology
Positive, upbeat attitude.



 ;

New Hire Coordinators

New Hire Coordinators – San Antonio     
 
Job Duties:
Meeting and greeting new hires and giving tour of building
Ensure IT is working for new hires.
Providing instructions on daily activities or classroom training
Daily attendance tracking
Providing updates to managers on class updates
 
Requirements:
MS Office proficient
Experience working with confidential information
Ability to monitor classroom and proctor exams
Familiar with technology
Positive, upbeat attitude.



 ;

Office Manager

We are seeking an Administrative Assistant / Office Manager for a client in San Antonio, Texas! 
 
Responsibilities: 
Overseeing orders of supplies
Working on spreadsheets
Reporting into Excel
Managing the day to day needs of employers
 
Minimum Education:
High School Diploma or General Equivalency Diploma Required.
 
Requirements:
1 year of office management experience 
Good at multi-tasking
MS Office proficiency

 ;

Executive Recruiter

We are seeking Executive Recruiters for a client in San Antonio.

100% remote – WFH!!
 
Daily Duties: 
Complete recruitment cycle including posting jobs and searching the Internet and relevant databases.
Screen, interview and register prospective professional candidates. 
Submit and review candidates with the hiring manager. 
Assist in negotiating salaries and satisfying customers’ needs.


Requirements:
3+ years of Executive recruitment experience
Advanced negotiating techniques
Experience developing search and recruiting strategies
Experience working with and advising hiring managers
Experience working with multiple requests simultaneously
Workday experience is highly preferred



 ;

Sr. Risk Analyst

REMOTE!!

We are seeking a Senior Risk Analyst  for a client in San Antonio.

This position will be WFH for the duration of the assignment.
 
Required Experience:
Risk identification
Control evidence assessment
Operational Risk
Compliance/Regulatory


Job Description:
Provides risk management support for a line of business or staff agency in key risk identification, measurement and aggregation, and the understanding and management of risk through appropriate practices and processes. Assesses and mitigates enterprise and business exposures through the identification of key and emerging risks and evaluates alignment with risk strategy and appetite. Monitors the risk and control environment to ensure that exposures are kept at acceptable levels and may consult on risk mitigation plans.
 ;