Instructional Designer

Instructional Designer – Remote!
 
Job Description:
 
Creating new training such as ILT, eLearning, videos, depending on the final request from the business.
Content is centered around auto non-injury claims.
Must be able to work in a fast-paced, agile environment.

 
Requirements:

• 3 or more years of Instructional Design/ILT
• Experience in an Agile Environment.
• Strong communication skills to collaborate with SME’s
• Adobe Suite & Articulate
• Ability to handle multiple projects/deadlines at once
• Audio Editing experience
• Strong work ethic
• Portfolio is required
• Insurance experience is preferred

A/B Testing Optimization Engineer with Optimizely

A/B Testing Optimization Engineer
Role Overview:
The A/B Testing Optimization Engineer is responsible for designing, developing, and executing A/B and multivariate tests across digital platforms to enhance user experience, increase conversion rates, and support data-driven decision-making. This role combines technical proficiency, analytical acumen, and a deep understanding of user behavior and digital marketing to deliver measurable business outcomes.

• Test Development & Execution
  • Code and implement A/B and multivariate tests across websites, mobile apps, landing pages, and digital campaigns.
  • Gather technical specifications and build test variations using front-end technologies (HTML, CSS, JavaScript).
  • Maintain and troubleshoot integrations with 3rd-party analytics and optimization tools.
• Collaboration & Support
  • Work closely with product managers, designers, marketers, and developers to define test hypotheses, prioritize experiments, and ensure accurate tracking.
  • Train IT and development teams on A/B testing best practices and frameworks.
  • Peer review test code and implementations across engineering teams.
• Data Analysis & Optimization
  • Analyze test results using statistical methodologies to determine significance.
  • Interpret and translate complex data into actionable insights and recommendations.
  • Present clear, data-backed findings to stakeholders at various levels.
• Strategy & Innovation
  • Champion a culture of experimentation and data-driven decision-making.
  • Stay current with industry trends, testing tools, and CRO methodologies.
  • Contribute to the ongoing optimization of digital user experiences and business KPIs.

• Experience:
  • 3+ years in A/B testing, CRO, digital analytics, or a similar optimization-focused role.
  • 3+ years of experience with Optimizely
• Technical Skills:
  • Strong knowledge of experimentation frameworks and hypothesis-driven testing.
  • Proficiency in front-end technologies (HTML, CSS, JavaScript).
  • Experience with testing platforms.
• Analytics & Tools:
  • Proficient in web analytics tools like:
    • Google Analytics
    • Adobe Analytics
    • Hotjar
    • Mouseflow
  • Familiarity with statistical analysis and result validation.
• Soft Skills:
  • Strong analytical thinking and attention to detail.
  • Effective communicator with the ability to explain technical and analytical concepts to non-technical audiences.
  • Excellent collaboration and time management skills.
  • Passion for continuous learning and improvement.

Senior Actuary

Operational Performance Coach

Operational Performance Coach 
 
Job Responsibilities:

Coach operational leaders on their management process concepts and programs
Observe managers as they coach and conduct team huddles
Provide feedback on their demonstrated behaviors.
Work with 5-10 managers at a time.

Requirements:

Experience with operational performance coaching
Operational excellence experience
Understanding of business metrics and KPIs
Strong communication skills, verbal and written
Emotional intelligence
Ability to create strong relationships
P&C or Claims experience is a plus
Contact center coaching experience is preferred
MS Office proficiency
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Member Advocacy Speciallists

We are seeking Member Advocacy Specialists for a client in San Antonio.

To apply, send resume to: recruiting@millgroupusa.com

Job Duties:
 

• Receives, analyzes, and processes Advocacy requests and member complaints through internal applications.
• Supports business goals through the achievement of quality goals and member experience measures.
• Uses basic understanding of auto and home insurance to recognize member needs, and documents relevant information.

• Knowledge of personal lines insurance products.
• Demonstrated experience in researching and analyzing.
• Strong written and verbal communication skills
• Experience multi-tasking and prioritizing in a highly complex environment.
• Able to work in a cross-functional team.
• MS Office proficiency 

Associate Attorney

Associate Attorney 1

Estate Planning law firm located in Austin, Texas
A leading law firm in Austin, Texas that specializes in estate planning, asset protection and wealth transfer for high-net-worth families is seeking an Associate Attorney 1 to join their team.

About the Firm
We are experts in high net worth and complicated estate planning and asset protection. We care about our clients, their families, and their legacies. We are passionate about providing exceptional client services that goes beyond what is typically expected and received. We work as a team so our clients and their families know there is always someone they can trust who is here to help. We use sophisticated legal technology to enhance efficiency and accuracy.

About You
You are methodical, meticulous, and organized; lead by example; and take pride in your work. You have a strong work ethic and strive for quality. You have impeccable integrity and a deep appreciation and affinity for firm systems.
You are passionate about putting in the dedication to develop your career. You are dedicated to becoming proficient in the most cutting-edge estate planning and wealth transfer strategies.
You care about our clients, you enjoy using innovative technology to produce your work, you see challenges as learning opportunities, and you strive to always have a positive outlook.

About the Job
You will be an integral team member who plays a critical role in supporting our ongoing clients. We will coach you as you become skilled with our Associate Attorney 1 Competency Matrix, which includes the following responsibilities:

• Become proficient with Clio Manage, Clio Draft and Wealth Counsel software.
• Learn and implement our process for generating and maintaining high quality legal documents.
• Learn and implement our processes for effectively managing estate planning, estate administration, guardianship and business matters.
• Become skilled with local court processes and work towards being able to manage court cases.
• Work toward monthly revenue goal.
• Work to establish professional relationships with clients and our team.
• Collaborate with our founder and team to develop legal strategies and ensure the best possible outcome for clients.

• Juris Doctor from an accredited law school.
• Licensed to practice law in Texas and a member in good standing with the State Bar of Texas or ability to take Texas Bar exam.
• Transcript from accredited law school.
• Be available during firm operating hours of 8am-5pm, Monday through Friday and willing to put in additional hours to develop your skills.
• Comfortable with technology and able to learn new programs (Microsoft Suite, Clio, WealthDocx, and Zoom, among others).
• Maintain a State of Texas notary commission or be willing to register as a notary.
• Fluent in English and eligible to work in the U.S. without sponsorship.
• This is not a remote position. Candidate must work at the firm's Austin office.

• This is a full-time, exempt role (not eligible for overtime pay).
• Annual base salary $150,000 with annual bonus schedule based upon revenue requirement.
• 15 days paid time off and 10 paid company holidays.
• Health insurance, 401(k) with 4% employer match.
• Bar dues, professional liability insurance, CLE budget, relocation budget.

Loan Origination Call Quality Review Specialist

Loan Origination Call Quality Review Specialist – Phoenix
 
Responsibilities:
·         Listen to recorded loan origination calls and score against a compliance checklist. Validating original call – was the call done right.
·         Identify overall compliance related behavior trends and communicate to management
·         Understand and perform certain performance metrics, including number of calls monitored and accuracy ratio.
 
Requirements:
2 years of recent mortgage underwriting, loan origination or similar mortgage experience (loan origination, mortgage processing, mortgage broker, loan officer, secondary marketing experience)
Actively taking mortgage applications
Experience with call monitoring or reviewing calls for mortgage/banking compliance.
Excellent listening skills 
Critical thinking skills
Cadence or Gridspace
High school diploma or GED equivalent.
 
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Digital Product Landing Page Specialist

Digital Product Landing Page Specialist
Location: Remote or San Antonio, TX
Department: eCommerce
Position Overview
We are seeking a Digital Product Landing Page Specialist to join our client’s dynamic eCommerce team. This role offers an exciting opportunity to make a direct impact on the digital customer experience for one of the nation’s leading insurance providers. You’ll be responsible for creating, maintaining, and optimizing high-impact digital product landing pages across our portfolio of insurance products — driving online engagement, lead generation, and sales conversion through thoughtful design, content, and execution.

What You’ll Do

• Review the development and optimization of digital product landing pages that enhance their online presence and conversion performance.
• Plan and manage comprehensive project schedules, ensuring timely execution of page development initiatives and consistent tracking against KPIs.
• Collaborate cross-functionally with internal teams including:
  • Product line experts and business leaders for content accuracy and alignment.
  • SEO specialists to boost organic visibility.
  • Writers and designers to craft compelling, customer-centric experiences.
  • Compliance and Legal teams to ensure adherence to regulatory guidelines.
• Research and analyze competitor and best-in-class landing pages across industries, delivering actionable recommendations for continuous improvement.
• Provide weekly progress reports, highlighting key achievements, challenges, and next steps to maintain transparency and stakeholder alignment.

• Bachelor’s degree in Marketing, Business Administration, Communications, Graphic Design, Web Design/Development, Human-Computer Interaction (HCI), or a related field.
• Minimum GPA of 3.25 or higher.

• Proficiency with Microsoft Excel, PowerPoint, and Word.

• Exceptional communication skills — both verbal and written — to engage effectively with multiple stakeholders.
• Strong planning and execution abilities, with experience managing several small-scale projects simultaneously.
• Knowledge of digital commerce and how organizations leverage online channels to promote, sell, and service products.
• Demonstrated traits and skills, including:
  • Detail-oriented and proactive mindset
  • Creative problem-solving
  • Process-oriented thinking
  • Analytical with a comfort for working with numbers
  • Technologically curious and inquisitive

Collections Representative (Call Center)

Collections Representative (Call Center) - 100% REMOTE

We are actively seeking experienced and professional Call Center Collections Representatives to join our growing team in Phoenix, AZ. If you're driven, reliable, and thrive in a fast-paced, performance-based environment, we want to hear from you.
 
Key Responsibilities:

• Collect on delinquent consumer accounts
• Maintain accurate and timely records of all customer interactions
• Work in a metrics-driven environment and consistently meet performance goals
• Exhibit professionalism and maturity in all interactions
• Assist customers by resolving payment issues, setting up payment plans, and negotiating settlements
• Multitask across multiple systems and communication channels

• Call center experience (inbound /outbound) is required
• 2+ years of consumer debt collections experience
• Proven experience working delinquent accounts
• Demonstrated success in performance metrics environments
• Ability to multitask and solve problems independently
• High School Diploma or GED required
• MS Word and Excel
• Auto-dialer experience strongly preferred
• Must be able to work onsite 
• Training will be 4 weeks of 7-4 pm, and schedule will be between the hours of 8-7 pm. Saturdays are mandatory. 

Process Engineer - Claims Transformation

Process Engineer – Claims Transformation
 
Responsibilities:
Work closely with operations to perform value stream mapping, and identify opportunities for work processes improvements
Suggest quality and productivity improvement measures to enhance operational efficiency
Develop and maintain scorecard and other tools to measure the success of process improvement initiatives
Create and periodically review metrics to capture operational performance more efficiently



Requirements:
4-6 years of developing and designing process improvement recommendations
Data analysis experience-able to gather data points and articulate to find solutions
ARIS experience
Understanding of risks and controls
Insurance claims experience is highly preferred
Experience with Generative AI is preferred  


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Financial Crimes Process Engineer

Financial Crimes Process Engineer – REMOTE!!

Responsibilities:

Lead the development and maintenance of process maps for key processes within the Financial Crimes organization.
Maintain process documentation, ensuring accuracy and currency.
Support the organization's ongoing efforts to improve compliance with regulatory requirements.
Suggest and implement automation improvements to manual controls using RPA and/or AI solutions.

Requirements:

3+ years of experience in process engineering with a track record of designing and implementing process improvements.
3+ years of experience working in a financial crimes environment dealing with fraud/disputes
Good understanding of business risk and controls.
Strong communication skills (verbal, written, listening), with the ability to distill complex information.
Self-starter with experience independently finding solutions in ambiguous environments.
VISIO and JIRA experience ;

Business Systems Analyst (Vendor Integration)

Business Systems Analyst (Vendor Integration)
 
Responsibilities:

Supplier Integration

• Leverage your technical and vendor experience to streamline integrations (Guidewire experience is a plus, but not required)

• Assess and optimize our supplier portfolio
• Bring experience in vendor/supplier management to diversify and future-proof our partnerships

• Build and implement data-driven scorecards to track supplier performance
• Simplify complex metrics into clear, actionable insights for stakeholders

• Strong background in supplier/vendor management
• Solid understanding of system integrations (Guidewire or similar platforms)
• Proven ability to take projects from inception to execution
• Experience building processes, scorecards, and operational frameworks
• Ability to manage multiple workstreams and prioritize effectively
• Excellent written and verbal communication skills
• Comfortable working in a fast-paced, high-ambiguity environment
• Highly organized and knows how to break down complexity into simplicity
• Honest, direct, and comfortable having tough conversations

UX Copywriter

We are seeking a UX Copywriter.  100% Remote - WFH
 
Ideal candidate for this role should be able to write human, encouraging, and forward-thinking language that drives digital adoption, builds brand loyalty, and keeps users moving forward.


Responsibilities:
 
Reviewing website content for optimization to drive more engagement
Creating new content for new experiences added for member claims
Assisting with migration to Adobe Experience Manager

Requirements:
 
5-8 years of content writing, UX writing, designing content for customers facing digital claims experience
A history of working with designers, product managers, product marketing teams, researchers, data analysts, and/or other writers to build exceptional product experiences
Experience writing product copy for websites, apps, landing pages, SMS & push notifications, and transactional emails
High degree of comfort translating complex concepts into clear and engaging writing with a solid, consistent voice
Super strong attention to detail, both in word selection for micro-copy as well as overall organization and documentation of ideas and projects
Knowledge of online technology and related products, including web and mobile UI
Portfolio of work that demonstrates how they've used insight, empathy, and language to create simple and effective user experiences
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