Looking for outstanding people to work for the world's most innovative companies...
Collections Representative (Call Center)
Collections Representative (Call Center) - 100% REMOTE
We are actively seeking experienced and professional Call Center Collections Representatives to join our growing team in Phoenix, AZ. If you're driven, reliable, and thrive in a fast-paced, performance-based environment, we want to hear from you.
Key Responsibilities:
- Collect on delinquent consumer accounts
- Maintain accurate and timely records of all customer interactions
- Work in a metrics-driven environment and consistently meet performance goals
- Exhibit professionalism and maturity in all interactions
- Assist customers by resolving payment issues, setting up payment plans, and negotiating settlements
- Multitask across multiple systems and communication channels
Requirements:
- Call center experience (inbound /outbound) is required
- 2+ years of consumer debt collections experience
- Proven experience working delinquent accounts
- Demonstrated success in performance metrics environments
- Ability to multitask and solve problems independently
- High School Diploma or GED required
- MS Word and Excel
- Auto-dialer experience strongly preferred
- Must be able to work onsite
- Training will be 4 weeks of 7-4 pm, and schedule will be between the hours of 8-7 pm. Saturdays are mandatory.
;
Process Engineer - Claims Transformation
Process Engineer – Claims Transformation
Responsibilities:
Work closely with operations to perform value stream mapping, and identify opportunities for work processes improvements
Suggest quality and productivity improvement measures to enhance operational efficiency
Develop and maintain scorecard and other tools to measure the success of process improvement initiatives
Create and periodically review metrics to capture operational performance more efficiently
Requirements:
4-6 years of developing and designing process improvement recommendations
Data analysis experience-able to gather data points and articulate to find solutions
ARIS experience
Understanding of risks and controls
Insurance claims experience is highly preferred
Experience with Generative AI is preferred
;
Digital Optimization Specialist
Digital Optimization Specialist
REMOTE!!
Helps to define the business and digital testing requirements for moderately complex to complex optimization efforts.
Evaluates, plans, and organizes work and resources for the execution of digital testing solutions from concept to production release, accountable for meeting quality targets and achieving program and project milestones within established timeframes and budget.
Required:
3-5 years’ experience in a business or technical function performing quantitative qualitative analysis to make data driven business recommendations.
3-5 years of experience creating models from multiple data sources (e.g., digital internet, website, mobile) to analyze and derive recommendations to resolve business issues
4 years of experience using split-testing software such as Adobe Target, Optimizely or VWO or similar platforms or 4 years’ experience using digital analytics software such as Site Catalyst, Google Analytics, or Web Trends.
Proven track record successfully delivering a superior digital experience and engagement strategy in the digital arena (web and mobile app); able to effectively collaborate front-end development teams; expertise in all key functional areas, including usability, UX, design, and information architecture.
Strong analytical / problem solving skills.
Ability to synthesize information for effective decision making
;
Financial Crimes Process Engineer
Financial Crimes Process Engineer – REMOTE!!
Responsibilities:
Lead the development and maintenance of process maps for key processes within the Financial Crimes organization.
Maintain process documentation, ensuring accuracy and currency.
Support the organization's ongoing efforts to improve compliance with regulatory requirements.
Suggest and implement automation improvements to manual controls using RPA and/or AI solutions.
Requirements:
3+ years of experience in process engineering with a track record of designing and implementing process improvements.
3+ years of experience working in a financial crimes environment dealing with fraud/disputes
Good understanding of business risk and controls.
Strong communication skills (verbal, written, listening), with the ability to distill complex information.
Self-starter with experience independently finding solutions in ambiguous environments.
VISIO and JIRA experience ;
Business Systems Analyst (Vendor Integration)
Business Systems Analyst (Vendor Integration)
Responsibilities:
Supplier Integration
- Leverage your technical and vendor experience to streamline integrations (Guidewire experience is a plus, but not required)
- Assess and optimize our supplier portfolio
- Bring experience in vendor/supplier management to diversify and future-proof our partnerships
- Build and implement data-driven scorecards to track supplier performance
- Simplify complex metrics into clear, actionable insights for stakeholders
- Strong background in supplier/vendor management
- Solid understanding of system integrations (Guidewire or similar platforms)
- Proven ability to take projects from inception to execution
- Experience building processes, scorecards, and operational frameworks
- Ability to manage multiple workstreams and prioritize effectively
- Excellent written and verbal communication skills
- Comfortable working in a fast-paced, high-ambiguity environment
- Highly organized and knows how to break down complexity into simplicity
- Honest, direct, and comfortable having tough conversations
;
Security Receptionist
We are seeking a Security Receptionist for a client in Tampa, Florida.
To apply, send resume to: recruiting@millgroupusa.com
Responsibilities:
- Front desk support
- Greet visitors
- Customer Service
- Issuing and creating visitor badges
- Collecting registrations
- Checking people in/out
Requirements:
- Experience making visitor badges
- Friendly attitude
- Highly organized
UX Designer with SharePoint
UX Designer with SharePoint
We are seeking a highly skilled Designer to optimize our SharePoint environment and lead the migration of content to SharePoint Online. In this role, you will design, develop, and implement engaging SharePoint experiences that facilitate seamless collaboration, document management, and information sharing across the organization.
The ideal candidate will possess a strong understanding of user-centered design principles and a proven ability to translate brand guidelines into a cohesive and visually appealing SharePoint environment. Role may also include graphical and communication design to meet organizational needs.
Required:
2-3 years of UX/Human Centered Design experience
Strong understanding of design principles
Ability to work in multiple CMS environments
SharePoint experience
Proficiency with Adobe Suite
Portfolio showcasing design principles
;
Product Owner
Product Owner – San Antonio
Responsibilities:
Prioritize defect fixes and releases to production
Ensure development teams understand business requirements
Leverage zoom whiteboard or Figma for program increment planning activities
Adhere to agile metrics and offer ideas for improvement
Transform digital messaging platform
Requirements:
5+ years advanced experience with Agile/SAFe project delivery methodologies
2+ years’ experience working in Jira, Rally, and Clarity
3+ years’ experience influencing business outcomes
Strong oral and written communication skills
Ability to work in a fast-paced environment
Critical thinking skills
MS Office proficiency
;
Business Process Services - Project Manager (Non IT)
Responsibilities:
Defines and maintains program strategies to ensure individual efforts align with organizational goals.
Responsible for providing input and recommendations on multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value.
Facilitates meetings with executive management and project / program sponsors to define solutions and delivery.
Requirements:
6 years of project management experience, including experience managing large-scale projects.
Proficient experience in Principles of Project, Program or Portfolio Management to develop multi-year business plans.
Proficient knowledge of program efforts management tools and methodologies.
Understanding and demonstrated application of risk management policies and procedures.
Experience maintaining and reporting on work effort(s) budgets / methodologies.
Proficient experience in change management methodology.
Demonstrated experience using knowledge of the business, its products, and processes to assess program risks and rewards across multiple technologies and business goals.
P&C experience is highly preferred.
UX Designer Jr
Jr/Mid UX Designer – San Antonio
Job Description:
UX (user experience) designers are responsible for improving the user's experience of using a product, such as making it easier to use and more enjoyable. A portfolio of previous work is required.
Top Three Required Experience:
- UX design
- Visual design
- Digital design
- Figma
- Photoshop
- Illustrator
- Property and Casualty Insurance: Design user-friendly interfaces for insurance-related tasks (quoting, policy purchase, claims) while adhering to industry best practices.
- New Member Account: Optimize the account creation and management process, prioritizing data privacy and security.
- Onboarding: Create personalized and interactive onboarding experiences to drive user activation and retention.
- Homepage: Maintain a consistent brand experience and optimize the homepage for key user tasks and accessibility.
- Rewards: Design engaging and transparent reward programs that incentivize desired user behaviors.
UX Copywriter
We are seeking a UX Copywriter. 100% Remote - WFH
Ideal candidate for this role should be able to write human, encouraging, and forward-thinking language that drives digital adoption, builds brand loyalty, and keeps users moving forward.
Responsibilities:
Reviewing website content for optimization to drive more engagement
Creating new content for new experiences added for member claims
Assisting with migration to Adobe Experience Manager
Requirements:
5-8 years of content writing, UX writing, designing content for customers facing digital claims experience
A history of working with designers, product managers, product marketing teams, researchers, data analysts, and/or other writers to build exceptional product experiences
Experience writing product copy for websites, apps, landing pages, SMS & push notifications, and transactional emails
High degree of comfort translating complex concepts into clear and engaging writing with a solid, consistent voice
Super strong attention to detail, both in word selection for micro-copy as well as overall organization and documentation of ideas and projects
Knowledge of online technology and related products, including web and mobile UI
Portfolio of work that demonstrates how they've used insight, empathy, and language to create simple and effective user experiences
;
Financial Advisor
Financial Advisor
Job Summary:
We are seeking a knowledgeable and client-focused Financial Advisor to join our team. The ideal candidate will be responsible for providing personalized financial advice, developing financial plans, and helping clients achieve their long-term financial goals.
Key Responsibilities:
- Build and maintain strong relationships with clients.
- Build and grow their own book of business.
- Assess clients' financial needs and goals.
- Develop customized financial plans and investment strategies.
- Provide guidance on retirement planning, estate planning, tax strategies, and insurance.
- Monitor clients' financial situations and adjust plans as needed.
- Stay current with financial markets, products, and regulations.
- Maintain compliance with all regulatory requirements.
Qualifications:
- Bachelor's degree in technology or business field.
- Certified Financial Planner (CFP) designation preferred.
- Proven experience as a Financial Advisor or similar role.
- Strong analytical, communication, and interpersonal skills.
- Ability to build trust and long-term relationships with clients.
- Proficiency in financial planning software and tools.
- Required: candidate must hold a Series 7. Candidate must also hold a series 66 or equivalent (such as 63 or 65)