Instructional Trainer 

Level Description
8 or more years of experience designing, developing and implementing training curricula. Develop training programs, including web-based and instructor led courses, job-aids, videos, etc. Minimum 5 years of experience conducting classes regarding standard operating procedures of various software solutions, IT security, IT system installation, software programming, system maintenance, and repair of software, operational support best practices, and equipment. Experience with web based learning management systems and e-Learning authoring tools. Expert knowledge of MS Office Suite 2010 (Word, Excel, PowerPoint, Outlook). A high degree of aptitude and flexibility to deliver training on a myriad of software products. Experience in delivering technical training in cloud-based technology is a plus.
Job Description
Responsible for preparing, conducting, and evaluating technical training programs. Writes literature and materials to be used in programs and designs exercises to enhance lectures. Shall deliver on-site and web-based training courses covering any number of software solutions. Leads development of infrastructure for information delivery, as well as taking part in the writing and maintenance of training material and supplementary technical documentation. Creates instructor materials (course outlines, background material, instructional materials, and training aids), as needed for different COTS Products/Current IT-Driven in-house solutions as well as desktop support processes, i.e. Remote Access Systems, RAS step by step procedure. Assists with formatting training materials created by other DIR Staff as requested. Determines needs and develops plans to meet the need of customers. Assists in design of computer-based and multimedia curriculum. Shall be planning, directing and undertaking classroom training, electronic learning, multimedia programs, and other computer-aided instructional technologies, simulators, conferences and workshops. The trainer will manage the training program in accordance with business needs, regulatory requirements, and Quality Management System. Help staff with their productivity reporting both within and without the agency. Researches and recommends vendors and costs for various training methods including: training classes from outside vendors; books; readymade training guides; computer or web based training. Stay current with developments in computer training field, especially alternative media/methods for instruction. This instructor uses a computer to organize and draft a curriculum that breaks a complex subject into blocks or units of instruction, creates graphics, and integrates them into curriculum. Courses may be instructor based, computer-based, simulator based, interactive, or non-interactive. This instructor also teaches short technical courses in accordance with approved curriculum to maintain proficiency and to evaluate and develop new instructional techniques/courses. Job duties also include the following: incorporation of new curriculum in the teaching process (e.g., develops clarification or examples of application related to the subject matter), development and maintenance of classroom techniques that reflect professionalism and good discipline and enhance teaching, development of alternative teaching techniques and scenarios to maintain high motivation and interest in the subject areas, and while acting as the testing officer, the conducting of test analysis and development or revision of test items. The Training Specialist is primarily responsible for working with a team of Training Specialist in technical and system curriculum delivery, revision and maintenance. This specialist will gather, analyze, translate and compose technical information into clear, readable materials to be used by technical and non-technical personnel. Collect data and analyze audiences and training needs, based on new business processes and policies, and apply these into successful training delivery. This specialist will teach technical courses in accordance with approved curriculum to maintain proficiency and to evaluate and develop new instructional techniques/courses. Has a basic understanding of EIR Accessibility and assistive technologies used by people with disabilities. Understands protocols for communicating with customers requiring special assistance to obtain required or requested information.
Requirements:
Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.

• 8 Years – Required – Experience as a training instructor or in a related field
• 8 Years – Required – Experience in training methods and technologies
• 8 Years – Required – Experience in curriculum development and instructional design
• 4 Years – Preferred – Bachelor's degree in Education or related field
• 4 Years – Preferred – Experience with instructional design and training materials of Information Technology applications or systems
• 4 Years – Preferred – Strong presentation and facilitation skills
• 4 Years – Preferred – Excellent written communication abilities

 

Level 2 Server Administrator

Job Summary:
The Level 2 Server Administrator will be responsible for maintaining, upgrading, and managing our software, hardware, and networks. The contractor will diagnose and resolve problems quickly to ensure that our technology infrastructure runs smoothly and efficiently. The ideal candidate will have a strong background in IT, computer systems engineering, or systems administration.
Key Responsibilities:

• Install and configure server hardware and software.
• Manage Windows and Linux servers and technology tools.
• Monitor system performance to ensure everything runs smoothly and securely.
• Troubleshoot issues reported by users or identified through monitoring tools.
• Perform regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.
• Maintain security through access controls, backups, firewalls, etc.
• Upgrade systems with new releases and models as necessary.
• Develop expertise to train staff on new technologies.
• Build an internal wiki with technical documentation, manuals, and policies.

Qualifications:

• Proven experience as a System Administrator or similar role (minimum of 4 years).
• Experience with Microsoft Teams calling
• Familiarity with various operating systems (Windows/Linux) platforms.
• Resourcefulness and problem-solving aptitude.
• The ideal candidate should possess proficiency in server management tools, along with a strong understanding of server OS.
• Analytical skills are crucial, including the ability to analyze system logs for troubleshooting purposes and the capacity to identify potential issues before they become critical problems.
• Excellent verbal and written communication skills are required, with the ability to explain complex technical concepts clearly.
• Strong organizational skills are necessary for managing multiple projects simultaneously, and effective problem-solving abilities under pressure are vital.
• The candidate must also be able to work collaboratively with other IT staff and departments.

Requirements:
Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.

• 7 Years - Required - Networks physical and logical structures
• 7 Years - Required - Standard concepts, practices, and procedures within a server administration
• 3 Years - Required - Experience with Linux OS
• 3 Years - Required - Experience with Windows OS
• 3 Years - Required - Experience with Microsoft Teams Calling
• 3 Years - Required - Analyze performance metrics and optimize server performance
• 3 Years - Required - Analyze system logs for troubleshooting purposes
• 3 Years - Preferred - Microsoft Teams Calling

Technical Writer

Technical Documentation

• Create comprehensive and clear Texas Student Data System (TSDS) technical documentation for end users.
• Ensure all documents are accurate, up-to-date, and adhere to agency standards and accessibility requirements
• Collaborate closely with the Product Owner team to gather necessary information.
• Documents may include, but are not limited to, simplified promotion logic guides, known software issues, software deployment release notes, and newsletter updates.

Customer Outreach:

• Assist the Product Owner team with outreach to customers during peak TSDS Data Submission periods.
• Document software and data submission issues reported by Education Service Center (ESC) and Local Education Agency (LEA) customers.
• Present outreach findings to the Product Owner team, management, and division leadership.
• Maintain regular communication with customers to understand their needs and concerns.

Best Practice Documentation (Internal):

• Research industry best practices for documenting internal processes and procedures for the Jira application. Analyze current methods to pinpoint areas for improvement.
• Propose, document, and implement these methods to improve the Product Owner team efficiency and usability for future projects and initiatives.
• Train and support team members on the new practices, creating internal documentation to ensure proficiency.

Requirements:
Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.

• 8 Years - Required - Technical Writing: Proven experience in creating clear, concise, and comprehensive technical documentation.
• 8 Years - Required - Software Documentation: Familiarity with documenting software issues, release notes, and technical guides
• 8 Years - Required - Jira: Experience with Jira or similar application life-cycle management tools
• 8 Years - Required - Collaboration: Strong ability to work closely with cross-functional teams
• 8 Years - Required - Communication: Excellent communication skills to effectively work with cross-functional teams
• 8 Years - Required - Customer Service: Experience in customer service, with strong communication skills.
• 8 Years - Required - Attention to Detail: High level of accuracy and attention to detail in all documentation tasks.
• 8 Years - Required - Training and Support: Experience in training other team members.
• 8 Years - Preferred - Texas Student Data System (TSDS): Experience working with the TSDS and its data collections.

ASP.NET Core Developer

We are looking for an experienced ASP.NET Core Developer with strong Angular 14 and above UI development experience to join our team and contribute to exciting projects for Special Education funded applications for charter schools and other school districts which also integrate into other applications in the agency to drive business intelligence and web development forward.
Job Description:

• Develop, maintain, and enhance web applications using ASP.NET.
• Develop UI pages in Angular 14 or above
• Some experience of Angular 18 is highly preferable
• Strong experience with designing DB schemas, SQL, Stored Procedures, Entity Framework, SSRS
• Design, develop, and implement solutions in the Microsoft technology including C# Visual Studio, Sql Server (SSMS).
• Develop and maintain Web APIs using .net Core and should have understanding of RESTful APIs.
• Experience with TypeScript, CSS, Javascript and jQuery, bootstrap, Blazor
• Experience with implementing responsive behaviour in old asp.net applications
• Experience with making changes to legacy application for 504 ADA Compliance
• Familiarity for ORM-based database operations.
• Experience in writing integration tests for APIs and front-end applications as well as unit tests.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Optimize application performance and ensure scalability.
• Troubleshoot and resolve application issues and bugs.
• Experience with cloud platforms such as Azure.
• Knowledge of DevOps practices and CI/CD pipelines.
• Familiarity with Agile/Scrum methodologies.
• Experience in bringing down a cloud based application on-premises.
• Experience with ArcGIS would be helpful.

Requirements:
Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.

• 10 Years – Required – Proficiency in ASP.NET Core and C# in the recent 5 years of experience
• 10 Years – Required – Experience with SQL Server and database design, entity framework, schema design, stored procedures, SSRS
• 6 Years – Required – Experience with front-end technologies such as HTML, Typescript, CSS, JavaScript, and Angular
• 5 Years – Required – Strong knowledge of unit testing frameworks and tools (e.g., xUnit, NUnit, Selenium)
• 4 Years – Required – Knowledge of RESTful APIs and web services.
• 3 Years – Required – Proficiency in Angular 14 and above in the recent 5 years of experience
• 3 Years – Required – Experience with making web pages ADA 504 Compliant
• 3 Years – Required – Understanding of data integration and ETL processes.
• 3 Years – Required – Bootstrap, Blazor and jQuery
• 2 Years – Required – Experience with Angular 18 Version
• 4 Years – Preferred – Familiarity with Angular CLI, Angular Material, and RxJS
• 3 Years – Preferred – Experience with cloud platforms like Azure.
• 2 Years – Preferred – Understanding of Azure SQL Database and its features.
• 2 Years – Preferred – Arc GIS
• 1 Year – Preferred – Clear concise resume outlining how you meet the qualifications in the most recent experience.

 

Product Support Analyst 2

User Acceptance Testing (UAT):

• Develop and execute test plans, test cases, and test scripts based on business requirements.
• Coordinate with stakeholders to review test objectives and expected outcomes.
• Identify and document bugs or issues, and track their resolution with development teams.
• Validate functionality, usability, and performance of systems against defined criteria.
• Maintain test result records and report findings to project managers.

Production (Prod) Review:

• Conduct post-deployment checks to ensure system stability and functionality in the live environment.
• Monitor and document production issues, analyzing root causes for resolution.
• Collaborate with technical teams to address system performance concerns promptly.
• Test newly implemented features or patches in the production environment.
• Provide status updates and recommend improvements to maintain high-quality system performance.

Customer Support:

• Analyze and resolve complex customer support tickets escalated to Level 3.
• Investigate and identify root causes of technical issues reported by end-users.
• Collaborate with development teams to address and resolve software defects.
• Perform advanced troubleshooting for system errors and application bugs.
• Document resolutions and provide detailed feedback to Level 1 and Level 2 support teams.
• Validate fixes and updates in test environments before applying them in production.
• Recommend process improvements based on recurring issues or patterns.
• Ensure timely communication with stakeholders on ticket status and resolution timelines.

Requirements:
Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.

• 7 Years - Required - Testing Methodologies and Tools: Proficiency in UAT processes, test plan creation, and familiarity with QA tools.
• 7 Years - Required - Experience with system architectures, databases, and scripting languages to facilitate effective testing and troubles
• 7 Years - Required - Exceptional working knowledge of testing tools/softwares (i.e. SQL, JIRA, Swagger, Postman, TOAD, etc)
• 7 Years - Required - Knowledge of industry-specific domains:(i.e. Education, Data Standards, Texas Education Requirements, TEA, etc)
• 5 Years - Required - Analytical Thinking: Strong problem-solving skills to identify, analyze, and resolve defects during testing/prod review
• 5 Years - Required - The ability to meticulously examine test results, document findings, and ensure adherence to quality standards.
• 5 Years - Required - Excellent communication skills to effectively work with cross-functional teams
• 5 Years - Required - Prior experience in handling escalated support tickets or working in high-level technical support roles.
• 7 Years - Preferred - Detail-oriented with a focus on quality standards.
• 5 Years - Preferred - Technical knowledge of system architectures and scripting.
• 5 Years - Preferred - Experience in automated testing frameworks.

ASP.NET Core Developer

We are looking for an experienced ASP.NET Core Developer with strong Angular 16 and above UI development experience to join our team and contribute to exciting projects for Special Education funded applications for charter schools and other school districts which also integrate into other applications in the agency to drive business intelligence and web development forward.

Job Description:

• Develop, maintain, and enhance web applications using ASP.NET.
• Develop UI pages in Angular 14 or above
• Some experience of Angular 18 is highly preferable
• Strong experience with designing DB schemas, SQL, Stored Procedures, Entity Framework, SSRS
• Design, develop, and implement solutions in the Microsoft technology including C# Visual Studio, Sql Server (SSMS).
• Develop and maintain Web APIs using .net Core and should have understanding of RESTful APIs.
• Experience with TypeScript, CSS, Javascript and jQuery, bootstrap, Blazor
• Experience with implementing responsive behaviour in old asp.net applications
• Experience with making changes to legacy application for 504 ADA Compliance
• Familiarity for ORM-based database operations.
• Experience in writing integration tests for APIs and front-end applications as well as unit tests.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Optimize application performance and ensure scalability.
• Troubleshoot and resolve application issues and bugs.

Requirements:
Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.

• 10 Years - Required - Proficiency in ASP.NET Core and C# in the recent 5 years of experience
• 10 Years - Required - Experience with SQL Server and database design, entity framework, schema design, stored procedures, SSRS
• 6 Years - Required - Experience with front-end technologies such as HTML, Typescript, CSS, JavaScript, and Angular
• 5 Years - Required - Strong knowledge of unit testing frameworks and tools (e.g., xUnit, NUnit, Selenium)
• 4 Years - Required - Knowledge of RESTful APIs and web services.
• 3 Years - Required - Proficiency in Angular 14 and above in the recent 5 years of experience
• 3 Years - Required - Experience with making web pages ADA 504 Compliant
• 3 Years - Required - Understanding of data integration and ETL processes.
• 3 Years - Required - Bootstrap, Blazor and jQuery
• 2 Years - Required - Experience with Angular 18 Version
• 4 Years - Preferred - Familiarity with Angular CLI, Angular Material, and RxJS
• 3 Years - Preferred - Experience with cloud platforms like Azure.
• 2 Years - Preferred - Understanding of Azure SQL Database and its features.
• 2 Years - Preferred - Arc GIS
• 1 Year - Preferred - Clear concise resume outlining how you meet the qualifications in the most recent experience.

Project Manager 3

Candidates will work with TDLR to perform complex to advanced project management and oversite, facilitate business analysis work including; documenting business processes, recommending improvement strategies, and developing functional and technical requirements documentation.
Primary Responsibilities:
Manage aspects of a technology related project.
Ensure project tasks and products follow the development process and quality guidelines while meeting functional, technical, security and contractual requirements.
Work with TDLR staff and contractor staff to coordinate, plan, assign, supervise, and evaluate the work of the project staff in a matrixed organization structure.
Manage deliverable content expectations, review processes, and acceptance criteria.
Ensure deliverables meet the agreed upon quality and content.
Develop and manage project budgets, schedules, work plans, resource requirements, and cost estimates and projections.
Ensure team members understand the project standards and be able resolve challenges with the quality of any party's work products.
Communicate with the project stakeholders, management, and other relevant parties.
Monitor and evaluate third-party vendor and contractor performance.
Document detailed system requirements.
Requirements:

• 8 years Required: Full-time experience in project management. Experience managing large, complex projects throughout all development phases.
• 8 years Required: Experience in structured design and development process, scope control, project estimation, risk mitigation, and preventive and corrective actions for overruns.
• 8 years Required: Experience managing project activities; establishing project goals and objectives; exercising sound judgment in making critical decisions; analyzing complex information and developing plans to address identified issues; demonstrate negotiation and facilit
• 8 years Required: Experience reviewing, analyzing, and evaluating business systems and user and stakeholder needs.
• 8 years Required: Experience facilitating and documenting business process mapping and business process reengineering and identifying new applications of technology to business problems that make a business more effective.
• 8 years Required: Experience documenting detailed requirements for information technology solutions that will meet program and user needs.
• 8 years Required: Experience working directly with Texas state agency as an employee or contractor in a PM role
• 5 years Required: Experience writing solicitation documents, including but not limited to Request for Information, Request for Offer (RFO) and Statement of Work (SOW) documents.
• 5 years Required: Experience simultaneously collecting requirements across multiple program areas or organizations that are geographically dispersed and that have varying business needs.
• 5 years Required: Experience working with DIR and the Data Center Services (DCS) including the implementation of cloud-based solutions
• 5 years Required: Experience with Texas Project Delivery Framework method.
• 1 year Preferred: Experience with Salesforce

QA Test Manager

Job Description:
The role of the software test manager is to lead the testing team. Test Manager plays a central role in the Team. The Test Manager takes full responsibility for the project's success. The role involves quality & test advocacy, resource planning & management, and resolution of issues that impede the testing effort.
QA3 Engineer will be responsible for the development, execution, and maintenance of test scripts for both automated and manual testing of EHR application. Experience preparing UAT test cases aligning them with business requirements conducting walk through with stakeholders to ensure clarity, Tracks test case execution and provide reporting.

• Experience in writing and executing test cases as well as creating test plans.
• Knowledge of SAAS product testing, software usability concepts and software development lifecycle.
• Experience in managing testing process with creation and execution of test plans, test cases, and test data for manual testing and automated scripts.
• Experience in writing/testing scripts in electronic medical records practice management, clinical, interface and billing workflows within an EHR application.
• Ability to generate manual and automated test scripts to support business requirements.
• Strong QA automation testing and scription experience using UFT (unified testing tool)
• Strong knowledge and experience with ALM Test management tool and JIRA.
• Strong knowledge of complex SQL query writing and database validation.
• Proficient in defect tracking and management using tools such as ALM and Jira.
• Knowledge and experience working on HL7 FHIR is preferred.
• Experience in generating manual and automated test scripts to support business requirements.
• Create metrics to measure application quality and defect tracking.
• Experience working on different types of testing : eg unit, integration, regression, smoke , user acceptance, system, stress and load/performance.
• Ability to work under pressure under tight time constraints.
• Ability to assist by responding to inquiries from others regarding errors, problems or question about programs.
• Ability to effectively organize and present complex technical information both orally and in writing.
• Experience in overseeing the tracking or reporting of testing data and defect management.
• Experience in coordinating testing activities and data collection with internal and external customers.
• Experience in collaborating with stakeholders, IT teams, and project managers to understand requirements, identify potential issues, define testing score, and ensure smooth implementation of EHR.
• Experience in mentoring and training QA team members on E HR testing methodologies, best practices, data migration testing and workflows.
• Excellent communication abilities to effectively collaborate with cross-functional teams, including clinicians, IT staff, and project managers.
• Experience in developing detailed test cases covering various scenarios user roles within the EHR system.
• Experience working in state agency preferred.
• Experience in using automated testing tools such as, Katalon, Selenium, ALM, UTF, etc.

Candidate Skills and Qualifications
Minimum Requirements:

• 9 years Experience in writing and executing test cases as well as creating test plans.
• 9 years Knowledge of SAAS product testing, software usability concepts and software development lifecycle
• 9 years Experience in managing testing process with creation and execution of test plans, test cases, and test data for manual testing and automated scripts.
• 9 years Ability to generate manual and automated test scripts to support business requirements.
• 9 years Experience in writing/testing scripts in electronic medical records practice management, clinical, interface and billing workflows within an EHR application.
• 9 years Strong QA automation testing and scription experience using UFT (unified testing tool).
• 9 years Strong knowledge of complex SQL query writing and database validation.
• 9 years Experience in generating manual and automated test scripts to support business requirements.
• 9 years Experience working on different types of testing : eg unit, integration, regression, smoke , user acceptance, system, stress and load/performance.
• 9 years Ability to assist by responding to inquiries from others regarding errors, problems or question about programs. Effectively organize and present complex technical information both orally and in writing.
• 9 years Experience in collaborating with stakeholders, IT teams, and project managers to understand requirements, identify potential issues, define testing score, and ensure smooth implementation of EHR. Coordinating testing activities and data collection
• 9 years Experience in using automated testing tools such as, Katalon, Selenium, ALM, UTF, etc.
• 9 years Experience in developing detailed test cases covering various scenarios user roles within the EHR system.
• 9 years Experience in creating metrics to measure application quality and defect tracking.
• 9 years Experience in mentoring and training QA team members on E HR testing methodologies, best practices, data migration testing and workflows.

Preferred:

• 4 years Experience in conducting API testing and automation
• 3 years Knowledge and experience working on HL7 FHIR is preferred.
• 3 years Knowledge of object oriented programming
• 3 years Knowledge of Load/performance testing
• 3 years Experience working in state agency

Developer/Programmer (Microsoft Dynamics 365/Power Platform Developer)

Overview:
Implement and customize Microsoft Dynamics 365 applications.
Develop new applications in all areas of the Microsoft Power Platform technology stack.
Merge and Branch Code.
Assist DevOps and Admin Teams with deployments to higher environments.

Qualifications:

• 8+ years of experience designing, developing, and customizing solutions in the Microsoft Dynamics 365/Power Platform technology stack:
• Power Apps: Experience in developing Model-Driven Apps, customizing user interfaces, and implementing business logic.
• Power Automate: Proficiency in creating automated workflows, integrating with other systems, and optimizing processes for efficiency.
• Power BI: Skill in designing and developing interactive dashboards and reports, data visualization, and advanced analytics.
• Microsoft Dataverse: Understanding of data modeling, data integration, and managing data within Dataverse.
• Power Pages: Experience in designing and developing Power Pages for creating secure, responsive, and user-friendly web portals.
• Integration: Ability to integrate Power Platform tools with each other and with external systems to create comprehensive solutions.
• Customization: Experience in customizing solutions to meet specific business needs and requirements.
• Optimization: Ability to optimize solutions for performance, scalability, and security.
• Plug-ins: Experience in developing and deploying custom plug-ins to extend the functionality of Power Platform solutions.
• PowerFX: Proficiency in using PowerFX for custom logic and calculations within Power Apps.
• DAX: Skill in using Data Analysis Expressions (DAX) for advanced data manipulation and calculations in Power BI.
• PowerQuery: Experience in using PowerQuery for data transformation and integration.
• Custom Code Components: Ability to develop custom code components, such as those using PowerApps Component Framework (PCF), to enhance the functionality and user experience of Power Platform solutions.
• REST API: Proficiency in developing and integrating REST APIs to enable seamless data exchange and interoperability between Power Platform solutions and external systems.
• JavaScript: Experience in using JavaScript for client-side scripting, enhancing interactivity and functionality within Power Platform solutions.
• Liquid Tags: Proficiency in using Liquid Tags for dynamic content rendering and customization within Power Pages.

Requirements:

• 8 years Required: Designing, developing, and customizing solutions in the Microsoft Dynamics 365/Power Platform technology stack
• 8 years Required: Designing and working with Dataverse tables and security
• 8 years Required: Customizing Microsoft D365/Power Platform solutions using JavaScript, plug-ins, and custom PCF controls
• 8 years Required: Developing .Net/SQL Server applications (or similar Object-Oriented language/framework and similar RDMS)
• 8 years Required: Working with enterprise-level SDLC processes
• 8 years Required: Experience with one or more: JavaScript/JavaScript Frameworks, JSON, C#, Java, RESTful services
• 5 years Preferred: Developing Power BI reports is highly desired
• 5 years Preferred: Dynamics 365 for Customer Service is highly desired
• 1 year Preferred: Microsoft Power Automate RPA Developer Associate certification is highly desired
• 1 year Preferred: Microsoft Power Platform Solution Architect Expert certification is highly desired

Business Analyst

8 or more years of experience, relies on experience and judgment to plan and accomplish goals, independently performs a variety of complicated tasks, a wide degree of creativity and latitude is expected. Min 5 years of experience, served as a liaison between the Business community and Customer IT Teams (i.e., Architecture, Project Delivery, Application Sustain, etc.). Strong experience as a Data Analyst in analyzing raw data, and as a Business Analyst in requirements gathering, understanding technology, and any project management experience with PMP are a huge plus.

Job Description:
Reviews, analyzes, and evaluates business systems and user needs. Formulates systems to parallel overall business strategies. Experienced with business process reengineering and identifying new applications of technology to business problems to make business more effective. Familiar with industry standard business process mapping, and reengineering. Prepares solution options, risk identification, and financial analyses such as cost/benefit, ROI, buy/build, etc. Writes detailed description of user needs, program functions, and steps required to develop or modify computer programs.


Requirements 8 Years Experience:
- Troubleshoots system problems for WIC clinic staff and participants related to the participant portal, MIS and EBT systems.
- Develop training curricula and conduct formal training sessions covering assigned systems modules in nutrition education, clinic services and or infant feeding related to the MIS system.
- Consults on the analysis of issues around the MIS and EBT systems and helps implement solutions.
- Analyzes user requirements from both state agency and local agency staff and communicates testing requirements, training, and feedback to business leads for enhancements to production.
- Consults and escalates project decisions to the business lead for final decisions and approval of complex project deliverables.
- Design, develop, coordinate and conducts test cases for User Acceptance Testing (UAT) that impacts the WIC MIS.
- Reviews release notes and communication related material about for EBT benefit issuance, client portal and other enhancements. Provides feedback prior to implementation in production.
- Proactively identifies potential project risks and provides strategies for mitigation to the business leads.
- Reviews completed requirements, complex project deliverables, design document plans, and provides comments to vendor application partners for the transition to EBT benefit issuance.
- Track progress to ensure project deliverables are completed on time.
- Develop and complete test plans to validate solutions.
- Provides quality customer service to external and internal customers by prompt responses to inquiries, taking the initiative to solve problems, exercising flexibility, and seek improvements in the advanced planning and business processes.
- Provides guidance and explains processes to interested groups and team members.
- Provides quality customer service by responding to all inquiries and requests promptly.
- Reviews Sprint summary reports.
- Monthly review of dual participation records in the WIC MIS.

Preferred: 1 year Monthly review of dual participation records in the WIC MIS.