Complaint Intake Coordinator

Complaint Intake Coordinator
Key Responsibilities

• Perform initial review and triage of member complaint submissions.
• Read and evaluate complaints received through written correspondence, telephone transcripts, and online portals.
• Route complaints to the appropriate advocate or handling team.
• Complete member acknowledgment activities through email templates and occasional outbound calls.
• Perform Law/Rule/Regulation (LRR) tagging, severity assessments, and complaint classifications.
• Maintain accurate documentation within complaint management systems.
• Communicate professionally with members and internal stakeholders.
• Manage workload effectively to meet same-day response and service-level expectations.

• Previous banking experience.
• Understanding of banking laws, regulations, and regulatory environments.
• Experience handling or reviewing banking complaints.
• Strong attention to detail and accuracy.
• Ability to work efficiently in a high-volume, fast-paced environment.
• Proficiency with Microsoft Office, including downloading PDFs and attaching documentation.
• Experience prioritizing workloads and meeting established service levels.

• Experience using PEGA or other complaint management system is highly preferred

Loan Origination Call Quality Review Specialist

Loan Origination Call Quality Review Specialist – Phoenix
 
Responsibilities:
·         Listen to recorded loan origination calls and score against a compliance checklist. Validating original call – was the call done right.
·         Identify overall compliance related behavior trends and communicate to management
·         Understand and perform certain performance metrics, including number of calls monitored and accuracy ratio.
 
Requirements:
2 years of recent mortgage underwriting, loan origination or similar mortgage experience (loan origination, mortgage processing, mortgage broker, loan officer, secondary marketing experience)
Actively taking mortgage applications
Experience with call monitoring or reviewing calls for mortgage/banking compliance.
Excellent listening skills 
Critical thinking skills
Cadence or Gridspace
High school diploma or GED equivalent.
 
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Accounts Payable Clerk

Accounts Payable Clerk

Key Responsibilities

• Respond to supplier payment inquiries and internal business partner requests regarding invoice and payment status.
• Research payment issues and review invoices and payment records.
• Provide timely and accurate responses while meeting established service level objectives.
• Assist with document retrievals and check copy requests.
• Process incoming Form W-9s and other Disbursement Operations support activities.
• Respond to supplier and internal business inquiries through Outlook email and SharePoint.
• Review invoices, payment transactions, and supporting documentation.
• Retrieve payment documentation, check copies, and remittance payment information as needed.

Data Entry Specialist

We are seeking a Data Entry Specialist for a client in San Antonio.
 
Job Duties:

Use Workforce management tools to support contact center workforce management performance (ex. daily staff requirements, schedule efficiency, and time off).
Provide front-line contact center employees guidance and direction for scheduling and time off processes.
Monitor contact center trends to plan and maximize efficiency and ensure the contact center meets key performance metrics.
 
Requirements:

2 years of data entry experience
Calendar or scheduling experience
Good verbal and written communication skills
Experience with NICE or a similar platform is a plus
Experience in workforce management within a contact center environment is a plus


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Admin Assistant Jr

Admin Assistant Jr

Key Responsibilities

• Provide administrative support to departmental leadership and team members.
• Schedule learning events and maintain curriculum and learning path information.
• Generate reports from multiple systems and create presentations for leadership.
• Utilize Microsoft Excel, including pivot tables and advanced reporting functions.
• Develop PowerPoint presentations and reporting materials.
• Review and manage staff PTO requests and facilitator scheduling gaps.
• Coordinate meetings, communications, and operational activities with business partners and customers.
• Handle multiple priorities in a fast-paced environment while maintaining accuracy and organization.

• 2+ years of administrative, analysis, and/or resourcing experience.
• Strong experience building reports and presentations using Excel and PowerPoint.
• Advanced knowledge of Microsoft Office Suite.
• Advanced knowledge of data analysis and associated tools.
• Excellent organizational, communication, and multitasking skills.
• Ability to manage shifting priorities with minimal notice.
• Experience working in a fast-paced, deadline-driven environment.

• Experience supporting training, learning, scheduling, or operations teams.
• Strong analytical skills with the ability to interpret and present data to leadership.
• Experience coordinating schedules, staffing coverage, and operational reporting.

Security Receptionist

We are seeking a Security Receptionist for a Financial Services client in Phoenix, Arizona.

The position will be in the Visitor Lobby working normal business hours.
 
Job Duties:
Process visitors into the building for official business
Control access into the building via lobby doors
Issue badges for employees and contractors
Resolve badge issues for lost or damaged badges
Process requests for vehicle decals, photography approvals and other official business
Answer all calls, via the phone or radio, in a timely and professional manner
Attend a shift briefing and receive information relevant to shift operations
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Human Resources Assistant Intermediate

Human Resources Assistant Intermediate (Learning Support Advisor II)
San Antonio

We are seeking a highly organized Human Resources Assistant Intermediate (Learning Support Advisor II) to support Learning & Development programs that drive employee growth, capability building, and organizational effectiveness. This role serves as a key resource in the planning, coordination, scheduling, and delivery of training initiatives across the organization.

Key Responsibilities

• Coordinate Learning & Development resources and training activities.
• Schedule learning events and manage training logistics.
• Support instructors, facilitators, and learners throughout training programs.
• Oversee learning spaces and classroom configurations.
• Administer and maintain Learning Management Systems (LMS).
• Build course offerings and maintain course setup requirements within the LMS.
• Manage training communications, reporting, metrics, tracking, and compliance activities.
• Coordinate learning delivery with facilitators, performance consultants, content managers, and business partners.  
• Troubleshoot Level 1 classroom and training-related issues and escalate when necessary.

• 2+ years of Learning & Development experience, including administrative, analytical, and/or resource coordination responsibilities.
• 2+ years of experience working in a fast-paced, high-volume, dynamic environment.
• Advanced Microsoft Office skills, including strong Excel experience.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.

• Learning event scheduling and coordination.
• Resource and facilitator scheduling.
• Learning space and classroom management.
• Training operations and program administration.
• Learning analytics, reporting, and compliance tracking.

Recruiter Coordinator

Employment Coordinator – Onsite
 
The Employment Coordinator supports the client’s new-hire onboarding program, delivering a seamless, compliant, and positive experience for candidates and employees. This role manages time-sensitive onboarding activities, including I-9 and E-Verify processing, orientation coordination, pre-employment requirements, and employee data maintenance.
 
Key Responsibilities
Execute daily onboarding operations and support new hires, recruiters, hiring managers, and HR stakeholders.
Complete I-9 verification, E-Verify, and other pre-employment requirements accurately and on time.
Coordinate new-hire orientation, first-week logistics, and onboarding timelines.
Maintain accurate employee records and strong data integrity across HR systems.
Resolve onboarding issues and coordinate with internal teams and external vendors.
Track onboarding data, identify process gaps, and recommend improvements.
Handle confidential and sensitive information with discretion.
 
Required Qualifications
2+ years of progressive experience in HR operations, onboarding, recruiting coordination, or a related field.
Strong organizational, customer service, multitasking, and time-management skills.
Excellent written and verbal communication skills.
Experience working in a fast-paced, highly collaborative environment.
Strong attention to detail and knowledge of onboarding compliance requirements.
 
Required Technology
Microsoft Office: Excel, PowerPoint, Word, and Outlook
Workday
EMP Trust
ServiceNow
Slack
Box
Zoom
Adobe
 

Human Resource Asst Jr

Human Resources Training Coordinator

We are seeking a positive, dependable, and detail-oriented coordinator to support new-hire training and HR processes.

Responsibilities

• Welcome and guide new hires through onboarding activities
• Monitor self-study, licensing, and compliance classes
• Proctor pre-exams and enforce testing procedures
• Track attendance, course completions, and licensing results
• Communicate class progress and concerns to managers
• Coordinate training materials, schedules, instructors, and classroom logistics
• Assist new hires with basic technology issues
• Maintain accurate and confidential employee and training records

Required Qualifications

• 1–3 years of HR, onboarding, training, or employee-support experience
• 1–2 years explaining policies, procedures, or work instructions
• Proficiency in Microsoft Outlook, Word, and Excel
• Strong communication, organization, and recordkeeping skills
• Experience handling confidential information
• Ability to provide instructions, monitor classes, and enforce procedures
• Dependable, punctual, positive, and comfortable working directly with new hires

Preferred Qualifications

• Experience with training coordination, compliance, licensing, or employee lifecycle processes
• Experience tracking attendance, exam results, or course completions
• Experience with OneSource or similar learning systems; OneSource training is available

Corporate Security Dispatcher

Corporate Security Dispatcher

Responsibilities:

Monitor the safety and security of employees, contractors, visitors and facilities.
Use a variety of tools ranging from access control, video management, computer aided dispatch, alarm monitoring, report management, intelligence sources, radio dispatch consoles and in-house tools.
Detect, analyze, and dispatch Security Officers to incidents, monitoring and providing support until conclusion.
Notify appropriate strategic partners, and/or external responding agencies regarding any adverse conditions impacting the association or its employees, contractors and visitors.
 
Requirements- 2 years of each

Access Control, Computer Aided Dispatch, Alarm Monitoring experience
Excellent verbal and written communication skills.
Ability to multi task in a fast paced environment
Ability to learn new technology systems quickly.
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Recruiter Lead

Recruiter Lead - IT Recruiter

Key Responsibilities

• Manage full-cycle recruiting from intake through offer acceptance and start date.
• Develop and execute sourcing strategies for difficult-to-fill technical roles.
• Recruit for positions such as software engineers, architects, cloud engineers, data scientists, cybersecurity analysts, DevOps professionals, and IT infrastructure roles.
• Build and maintain talent pipelines using sourcing tools and market intelligence.
• Partner with hiring managers and stakeholders to understand hiring needs and provide recruiting market insights.
• Influence hiring decisions through talent availability data, compensation trends, and recruiting analytics.
• Maintain accurate recruiting activity and candidate records in ATS and CRM systems.
• Deliver a high-touch, high-quality candidate experience while managing multiple priorities.

• 6+ years of full-cycle recruiting experience, with a strong emphasis on IT and technical recruiting.
• Experience handling high-volume recruiting environments (20–25 requisitions supporting 10+ hiring managers).
• Strong understanding of technology recruiting and technical talent markets.
• Knowledge of SDLC methodologies, cloud technologies (AWS, Azure, GCP), and modern technology stacks.
• Proven stakeholder management skills with the ability to influence hiring managers and remove recruiting roadblocks.
• Experience developing recruiting strategies for hard-to-fill and niche positions.
• Corporate and agency recruiting background.
• Strong verbal and written communication skills.
• Stable employment history.  

• FinTech recruiting experience.
• Military or veteran background.
• AIRS, SHRM, or similar recruiting certifications.

Recruiter Sr

Technical Recruiter 
 
The Technical Recruiter will manage the full recruitment lifecycle for technical roles, including sourcing, screening, qualifying, submitting, and supporting candidates through the interview and offer process. This role partners closely with hiring managers and stakeholders to understand technical hiring needs, build strong candidate pipelines, and deliver a high-quality candidate experience.
 
Key Responsibilities
Manage full-cycle recruiting for technical positions, including software engineering, architecture, cloud, data, cybersecurity, DevOps, and IT infrastructure roles.
Source, screen, interview, and qualify candidates using job boards, internet searches, databases, referrals, networking, and sourcing tools.
Partner with hiring managers to understand role requirements, review candidates, advise on talent availability, and support hiring decisions.
Post job advertisements and maintain accurate candidate activity and requisition updates in the ATS.
Build and maintain diverse talent pipelines for current and future hiring needs.
Use recruiting analytics, market intelligence, compensation insights, funnel metrics, and pipeline data to guide recruiting strategy.
Support salary discussions, offer coordination, and candidate closing efforts.
Manage multiple recruiting priorities while maintaining strong communication with candidates, hiring managers, and stakeholders.
 
Required Skills and Experience
5+ years of technical recruiting experience.
Experience recruiting for technical roles such as software engineers, architects, cloud engineers, data scientists, cybersecurity analysts, DevOps engineers, or IT infrastructure professionals.
Strong understanding of SDLC, cloud technologies such as AWS, Azure, or GCP, and modern technology stacks.
Experience managing full-cycle recruiting while maintaining a high-touch candidate experience.
Ability to influence and advise hiring managers using market trends, compensation insights, and real-time talent availability.
Strong sourcing skills and ability to identify, engage, and qualify technical talent.
Experience using recruiting analytics, including time-to-fill, funnel metrics, pipeline health, and market intelligence.
Strong written and verbal communication skills.
Strong time management skills with the ability to manage multiple roles and priorities simultaneously.
 
Technology Tools
Workday or similar Applicant Tracking System
Eightfold or similar CRM tool
LinkedIn, HireEZ, or similar sourcing tools
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Recruiter Sr

Technical Recruiter – 100% Remote
 
The Technical Recruiter will manage the full recruitment lifecycle for technical roles, including sourcing, screening, qualifying, submitting, and supporting candidates through the interview and offer process. This role partners closely with hiring managers and stakeholders to understand technical hiring needs, build strong candidate pipelines, and deliver a high-quality candidate experience.
 
Key Responsibilities
Manage full-cycle recruiting for technical positions, including software engineering, architecture, cloud, data, cybersecurity, DevOps, and IT infrastructure roles.
Source, screen, interview, and qualify candidates using job boards, internet searches, databases, referrals, networking, and sourcing tools.
Partner with hiring managers to understand role requirements, review candidates, advise on talent availability, and support hiring decisions.
Post job advertisements and maintain accurate candidate activity and requisition updates in the ATS.
Build and maintain diverse talent pipelines for current and future hiring needs.
Use recruiting analytics, market intelligence, compensation insights, funnel metrics, and pipeline data to guide recruiting strategy.
Support salary discussions, offer coordination, and candidate closing efforts.
Manage multiple recruiting priorities while maintaining strong communication with candidates, hiring managers, and stakeholders.
 
Required Skills and Experience
5+ years of technical recruiting experience.
Experience recruiting for technical roles such as software engineers, architects, cloud engineers, data scientists, cybersecurity analysts, DevOps engineers, or IT infrastructure professionals.
Strong understanding of SDLC, cloud technologies such as AWS, Azure, or GCP, and modern technology stacks.
Experience managing full-cycle recruiting while maintaining a high-touch candidate experience.
Ability to influence and advise hiring managers using market trends, compensation insights, and real-time talent availability.
Strong sourcing skills and ability to identify, engage, and qualify technical talent.
Experience using recruiting analytics, including time-to-fill, funnel metrics, pipeline health, and market intelligence.
Strong written and verbal communication skills.
Strong time management skills with the ability to manage multiple roles and priorities simultaneously.
 
Technology Tools
Workday or similar Applicant Tracking System
Eightfold or similar CRM tool
LinkedIn, HireEZ, or similar sourcing tools
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High Volume Recruiter

High Volume Recruiter

Key Responsibilities

• Manages full-cycle recruitment for high-volume, class-based hiring from intake through offer and onboarding coordination
• Partners with hiring leaders to support workforce planning, including class sizing, hiring timelines, and pipeline targets
• Builds and maintains forward-looking, class-based pipelines to ensure readiness for upcoming start dates
• Executes sourcing strategies across job boards, social media, referrals, and ATS
• Screens candidates using structured criteria to assess qualifications, class alignment, and start-date availability
• Coordinates interviews and pre-hire activities, ensuring efficient, high-volume scheduling  
• Tracks pipeline health and proactively identifies risks to class fill, escalating issues with recommended solutions
• Maintains accurate ATS documentation and compliance with hiring policies
• Prepares and extends job offers aligned to compensation guidelines and hiring timelines
• Uses recruiting metrics and dashboards to monitor progress and recommend adjustments

• 2+ years of progressive experience in talent acquisition with high-volume, class based hiring  
• Demonstrated ability to operate in a fast-paced, high-volume environment managing multiple priorities and deadlines
• Experience supporting structured hiring plans or cohort/class hiring models
• Strong organizational and desk management skills with ability to prioritize workload independently  
• Experience consulting with hiring leaders and providing data-driven recommendations  
• Experience using ATS systems to manage workflows and track activity
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

• Experience with Workday, Eightfold, or similar recruiting platforms
• Experience leveraging data insights, market intelligence, and talent trends to inform recruiting strategies

Recruiter

Recruiter 

Key Responsibilities

• Identifies and builds community partnerships to generate candidates in alignment with organization's High Volume hiring and program objectives.
• Performs full life cycle recruiting utilizing various recruitment methods.
• Guides hiring managers through the recruitment process to ensure compliance within external and internal regulatory agencies.
• May participate in recruitment/networking events in support of military, diversity and niche expertise.
• Serves as team member on staffing projects and initiatives impacting enterprise-wide Talent Acquisition strategies.
• Participates in process efficiency and process improvement for Talent Acquisition.
• Acquires and applies maturing knowledge of relevant human resources discipline(s), specifically employment law, policy and procedure.  
• Provides solutions and identifies appropriate issues for escalation.
• Follows through on all submitted candidates in a timely manner and ensures that the Applicant Tracking System (Workday) is kept up to date in real time and ensures compliance with all Federal, State and Regulatory requirements.
• Keeps candidates continually informed with high-touch communication throughout the entire hiring process. May negotiate salary per job requisition within approved range maintaining a fiduciary responsibility to the company.  

• 2 years of progressive work experience in staffing, general human resources, and/or account relationship management, to include knowledge of applicable employment laws.  

• Prefer 2 or more years of recruiting experience in a large organization of 35,000 employees or more.
• Prefer 2 years’ recruiting experience in a High Volume financial services.

• Knowledge of state and federal laws regarding employment and hiring practices.
• Knowledge of effective screening and interviewing techniques.
• Strong time management and organization skills.

• Workday, Eightfold, LinkedIn

UX Designer Mid level

UX Designers – Mid-Level

We are seeking a creative and collaborative Mid-Level UX Designer with a strong emphasis on Problem Solving, Figma and Design Systems, and cross-team collaboration. In this role, you will be responsible for designing intuitive and accessible user experiences across our native mobile and desktop platforms.

Requirements:

4+ years of experience in UI/UX design or product design, with a focus on web and native applications.
Expert-level proficiency in Figma, with a portfolio demonstrating end-to-end design for native mobile and desktop experiences.
Demonstrated experience with design systems
Experience with emerging technologies
Working understanding of operating in an Agile environment
A working understanding of accessibility standards and how to apply them effectively in design.
Exceptional communication and interpersonal skills, with a proven ability to collaborate effectively and present work confidently.
Experience working closely with stakeholders to frame problems and propose data-driven design solutions with clear rationale.
Demonstrated working knowledge of utilizing research platforms such as Maze, User Testing, etc. for usability testing of prototypes.
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Copywriter Lead

Copywriter Lead

Key Responsibilities:

• Develop concepts and write copy for a variety of projects
• Collaborate with sales and marketing representatives to gather product/service information and requirements
• Edit or rewrite content as needed to meet style, tone, and length requirements
• Create articles, bulletins, marketing, and promotional materials
• Manage multiple projects simultaneously within tight deadlines
• Adapt language and tone of messaging based on product, audience, and platform
• Write content for public website and communication templates
• Support core digital experiences such as filing and tracking claims
• Work cross-functionally to align on content strategy and experience updates

• 5 years of exceptional writing and communication skills
• Experience writing for customer/member-facing digital experiences
• Strong project management and time management abilities
• Critical thinking and curiosity
• Ability to manage multiple priorities in a fast-paced environment
• Figma
• MS Office proficiency including PowerPoint

• Property & Casualty (P&C) insurance experience
• Claims-related experience

Graphic/Media Designer

UX Copywriter

We are seeking a UX Copywriter.  100% Remote - WFH
 
Ideal candidate for this role should be able to write human, encouraging, and forward-thinking language that drives digital adoption, builds brand loyalty, and keeps users moving forward.


Responsibilities:
 
Reviewing website content for optimization to drive more engagement
Creating new content for new experiences added for member claims
Assisting with migration to Adobe Experience Manager

Requirements:
 
5-8 years of content writing, UX writing, designing content for customers facing digital claims experience
A history of working with designers, product managers, product marketing teams, researchers, data analysts, and/or other writers to build exceptional product experiences
Experience writing product copy for websites, apps, landing pages, SMS & push notifications, and transactional emails
High degree of comfort translating complex concepts into clear and engaging writing with a solid, consistent voice
Super strong attention to detail, both in word selection for micro-copy as well as overall organization and documentation of ideas and projects
Knowledge of online technology and related products, including web and mobile UI
Portfolio of work that demonstrates how they've used insight, empathy, and language to create simple and effective user experiences
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Jr Data Engineer

Sr Data Analyst

Senior Data Analyst

Key Responsibilities

• Organize and schedule meetings with key business stakeholders to understand business problems and requirements.
• Work with leadership teams to create prioritized lists of business and user needs.
• Perform deep-dive analysis of business problems and provide actionable recommendations.
• Present analytical findings and insights to internal and external stakeholders.
• Build ad hoc and recurring reports and dashboards to support business decisions.
• Identify root causes of business issues and develop supporting data analysis.
• Partner with cross-functional teams to improve data-driven processes and outcomes.

• Strong experience with database design and data modeling.
• Advanced SQL experience.
• Experience with BI and analytics tools such as:
  • SAS
  • Tableau
  • Cognos
  • Spotfire
  • Alteryx
  • Knime 
• Experience building statistical models and deriving insights from historical data.
• Strong analytical and problem-solving abilities.  
• Proficiency with Microsoft Office products

• Experience supporting enterprise data engineering or analytics organizations.
• Ability to translate complex business requirements into analytical solutions.
• Strong presentation and stakeholder management skills.
• Experience working in large-scale data and analytics environments.