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Program Manager Lead
Program Manager Lead
This role ensures that complex, crossfunctional work comes together seamlessly across dozens of systems, teams, and delivery streams. You will own programlevel orchestration, delivery governance, dependency management, and operational rigor at scale.
Key Responsibilities:
CrossFunctional Delivery Orchestration
- Coordinate delivery across:
- Technology
- Analytics
- Marketing
- Lines of Business (LOBs)
- Ensure all teams are aligned to shared milestones, dependencies, and release plans.
- Manage execution of the endtoend program roadmap.
- Identify, track, and resolve dependencies across channels, platforms, and workstreams.
- Maintain a clear, predictable delivery path for highvisibility initiatives.
- Establish and run a scaled operating cadence that supports consistent, repeatable delivery.
- Lead delivery governance, including:
- Intake
- Prioritization
- Release planning
- Crossteam alignment
- Track and report on:
- Program health
- Milestones
- Risks and issues
- Financials and resource utilization
- Provide executiveready visibility into progress, blockers, and decisions needed.
- Support the evolution from 400+ experiences to sustainable, scalable growth.
- Build the structures, processes, and rhythms needed to scale without chaos.
- Drive resource planning across teams and ensure capacity aligns with program priorities.
- Partner with leaders to anticipate needs and proactively address gaps.
- 8+ years in program management, delivery leadership, or largescale orchestration
- Proven experience managing complex, multiteam programs
- Strong understanding of marketing technology, personalization, or customer experience ecosystems
- Expertise in dependency management, governance, and crossfunctional alignment
- Exceptional communication and executivelevel reporting skills
- Ability to bring structure, clarity, and predictability to fastmoving environments
Business Process Owner Lead
Business Process Owner Lead
We are seeking a Business Process Owner Lead to drive the design, governance, and continuous improvement of scalable business processes that power our Next Best Experience (NBE) and Personalization capabilities. This leader will own the endtoend operating model across teams, ensuring alignment, standardization, and measurable impact.
Key Responsibilities
Process Design & Standardization
- Define and maintain standardized processes for:
- Intake and prioritization
- Experience design
- Journey orchestration
- Measurement and optimization
- Establish enterpriseready processes, risks, and controls that ensure consistency and compliance.
- Define and clarify roles and responsibilities across Marketing, Market Verticals (MV), and Lines of Business (LOB).
- Drive alignment and accountability across teams to ensure seamless execution.
- Lead the transition from tactical execution to intentdriven, personalized experiences.
- Champion a culture of continuous improvement and operational excellence.
- Promote adoption of centralized tools, frameworks, and best practices across teams.
- Build and maintain playbooks for:
- Detours
- Splash pages
- Personalized feeds
- Partner closely with Analytics teams to ensure measurement is embedded into every process.
- Ensure datadriven insights inform prioritization, optimization, and experience evolution.
- 8+ years in business process design, operations, experience orchestration, or related fields
- Proven experience leading crossfunctional process transformation
- Strong understanding of personalization, customer journeys, or marketing operations
- Ability to design governance frameworks and risk/control structures
- Excellent communication, facilitation, and stakeholdermanagement skills
- Experience building playbooks, frameworks, or operating models at scale
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Product Owner - Senior
Product Owner
Key Responsibilities
- Serve as Product Owner for teams operating in a SAFe Agile environment
- Own, prioritize, and manage the product backlog in Jira (100% of work managed in Jira)
- Manage features and user stories through the full development lifecycle in accordance with internal policies and controls
- Partner with IT throughout design, development, testing, and delivery
- Structure and deliver work aligned to SAFe Agile methodology
- Run and support Scrum team ceremonies and execution
- Proactively learn business processes related to deposit account restrictions
- Ensure clear communication between business and technical stakeholders
- Support a risk mitigation initiative impacting restricted account interactions
- Agile Product Owner experience in a SAFe Agile environment
- 3-5 years of experience working in banking
- Extensive hands-on experience using Jira for backlog and feature management
- Experience managing features and stories through the full development lifecycle
- Strong understanding of how to run a Scrum team
- Self-starter who requires minimal supervision
- Strong written and verbal communication skills
- Experience working with infrastructure or core banking systems
- Ability and willingness to quickly learn new business processes
- Experience with deposit accounts or payments processing
- Familiarity with JWM and ServiceNow (supplemental systems)
Software Developer 2
Office of the Attorney General of Texas requires the services of a Software Developer 2, hereafter referred to as Candidate(s), who meets the general qualifications of Software Developer 2, Applications/Software Development and the specifications outlined in this document for the Office of the Attorney General of Texas.
· Design, develop, and optimize SQL queries, functions, triggers, and stored procedures in PostgreSQL for high-volume enterprise applications.
· Collaborate with application and integration teams to support end-to-end delivery of data-driven solutions.
· Analyze complex datasets and data flows to ensure reliability, integrity, and accuracy across systems.
· Lead performance tuning initiatives, including indexing strategies, query refactoring, and database optimization techniques.
· Support data modeling activities, ensuring alignment with enterprise architecture and application scalability needs.
· Troubleshoot database issues and provide root-cause analysis for performance bottlenecks and data inconsistencies.
· Participate in code reviews, design sessions, and sprint planning as part of an Agile delivery team.
· Ensure all database objects and processes adhere to agency policies, data governance standards, and compliance requirements.
· Assist in migration, upgrade, and modernization efforts involving PostgreSQL and associated data platforms.
Required:
• 5 years’ Experience as a Database Developer or similar role.
• 5 years’ Strong hands-on expertise with PostgreSQL, including SQL, PL/pgSQL, stored procedures, triggers, indexing, and query optimization.
• 5 years of demonstrated experience working with large-scale, high-volume enterprise applications and mission critical data environments.
• 5 years’ Strong understanding of relational database design, normalization, and data modeling principles.
• Proficiency in performance tuning, execution plan analysis, and troubleshooting complex SQL behaviors.
• Experience working in Agile/Scrum teams and collaborating on multi-disciplinary project delivery.
• Ability to foster effective collaboration and communication within the project team, including developers, testers, and stakeholders. Actively participate in meetings, discussions, and code reviews to ensure alignment and efficient workflow.
• Excellent problem-solving and analytical skills.
• Ability to work in a fast-paced environment with shifting priorities and multiple concurrent projects.
• Ability to work independently and as part of a team.
Preferred:
• 1 year of experience with ETL pipelines, data integration tools, and batch processing frameworks.
• Familiarity with CI/CD processes and database deployment automation.
• Exposure to cloud platforms (AWS, Azure, or similar) and managed PostgreSQL services.
• Experience supporting government or public sector systems.
Systems Analyst 3
Systems Analyst 3
HHSC IT is continuing to develop an HHS data integration hub in the Performance Management & Analytics System (PMAS) with a goal to accomplish the following:
• Implementation and configuration of the infrastructure for the data integration hub
• Design, development, and implementation (DD&I) of the data integration hub using an agile methodology for all standard SDLC phases that includes, but is not limited to:
o Validation of performance metric requirements
o Creation of Epics/User Stories/Tasks
o Automation of data acquisition from a variety of data sources
o Development of complex SQL scripts
o Testing – integration, load and stress
o Deployment / publication internally and externally
• Operations support and enhancement of the data integration hub
This development effort will utilize an agile methodology based upon the approach currently in use at HHSC for the Performance Management & Analytics System (PMAS).
As a member of the agile development team, the worker responsibilities may include:
• Data acquisition from a variety of data sources for multiple uses.
• Developing complex SQL scripts to transform the source data to fit into a dimensional model, then to create views and materialized views in Oracle.
• Developing automation with Informatica Power Center/IICS to pull data from external data sources and transform it to fit into a dimensional model.
• Collaborating with other members of the Data Engineering Team on the design and implementation of an optimal data design.
• Verification and validation of SQL scripts, Informatica automation and database views.
• Developing automated means of performing verification and validation.
• Participating in all sprint ceremonies
• Work closely with the Architects and Data Engineering Team on implementation designs and data acquisition strategies.
• Develop mockups and work with customers for validation
• Working closely with other members of the team to address technical problems
• Assisting with the implementation and configuration of developmental tools
• Producing and maintaining technical specifications, diagrams, or other documentation as needed to support the DD&I efforts
• Participation in requirements and design sessions
• Interpreting new and changing business requirements to determine the impact and proposing enhancements and changes to meet these new requirements
• All other duties as assigned.
Required:
• 8 years’ Experience developing mappings and workflows to automate ETL processes using Informatica Power Center or IICS.
• 8 Required - Experiencing acquiring and integrating data from multiple data sources/technologies using Informatica Power Center or IICS for use by a Tableau data visualization object. Data source techs should include Oracle, SQL Server, Excel, Access and Adobe PDF.
• 8 Required - Experience designing and developing complex Snowflake SQL scripts that are fast and efficient
• 8 Required - Strong analytical and problem-solving skills with experience as a system analyst for a data analytics, performance management system, or data warehousing project.
• 8 years of technical writing and diagraming skills, including proficiency with modeling and mapping tools (e.g., Visio, Erwin), and the Microsoft Office Suite (Word, Excel, and PowerPoint) and MS Project.
• 8 years’ Experience in planning and delivering software platforms used across multiple products and organizational units.
• 8 years of Proven ability to write well designed, testable, efficient code by using best software development practices
Preferred:
• Excellent oral and written communication skills.
• Effectively manage multiple responsibilities, prioritize conflicting assignments, and switch quickly between assignments, as required.
• Experience on an agile sprint team
• Understanding of security principles and how they apply to healthcare data
• Experience with state of the art software components for a performance metrics data visualization or business intelligence environment
• Bachelor's degree in Computer Science, Information Systems, or Business or equivalent experience.
• Prior experience in the Healthcare Industry
• Prior experience with an HHS agency
• Prior experience working with PII or PHI data
• Experience designing and developing scripts using Python
• Experience with JIRA software
• Functional knowledge or hands on design experience with Web Services (REST, SOAP, etc.)
• Experience designing and developing code using Java and JavaScript
• Experience developing CI/CD pipelines with GitHub and Git Actions
• Experience as a Mulesoft developer
• Experience developing using AI tools such as Snowflake Cortex and Intelligence, and/or Informatica Claire
Recruiter Intermediate
Recruiter - Intermediate
We are seeking a Recruiter- Intermediate level to support high-volume hiring in a large, highly regulated corporate environment.
Top Skills & Experience:
- Full-Cycle Recruiting in Regulated Environments (2+ years)
- Experience managing full-cycle recruiting within large organizations (30,000+ employees)
- Background in highly regulated industries (e.g., financial services, insurance)
- Knowledge of applicable employment laws and compliance requirements
- High-Volume Recruiting & Delivery (2+ years)
- Proven ability to manage and fill 100–300 positions annually
- Strong sourcing, screening, and interviewing capabilities
- Ability to balance speed and quality in a high-demand environment
- Stakeholder Management & Consultative Support (2+ years)
- Experience supporting and advising hiring managers
- Strong relationship management and communication skills
- Ability to influence hiring decisions and provide market insight
Required Qualifications
- Bachelor’s degree OR additional 2+ years of related experience (in lieu of degree)
- 2+ years of progressive experience in:
- Staffing, recruiting, HR, or account management
- 2+ years of full-cycle recruiting experience in a corporate, regulated environment
- Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
- Workday (ATS)
Instructional Designer
Instructional Designer - REMOTE!!
Duties:
Designs training programs, including classroom lectures, online courses, and self-study sessions, directed at employees and organization members
Develops and updates course content and coordinates learning curriculum.
Conducts assessment and analysis to identify new development needs and recommend training methods accordingly.
Requirements:
- 2 or more years of Instructional Design/ILT
- Experience in an Agile Environment.
- Experienced with Adobe Suite & Articulate
- Ability to handle multiple projects/deadlines at once
- Visual Design/Familiarity with UI/UX
- Audio Editing experience
- Strong Portfolio/examples of work
- Insurance/claims experience is preferred.
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Multimedia Specialist
Multimedia Specialist – Intermediate
This multimedia specialist role will be focused on the creation and refinement of explainer video assets for company website and mobile app. This specialist will be tasked with converting video scripts into compelling and engaging video content that adheres to company brand standards.
Required:
Video editing and motion graphics (2 years minimum)
Very familiar with Adobe Creative Cloud applications (2 years minimum)
Experienced in working with subject matter experts and business clients to understand project requirements
Must submit a portfolio/reel for review.
Tools: After Effects, Premiere Pro, Illustrator
Preferred:
Experience dealing with business clients and Adobe certifications (premier pro, after effects, photoshop, illustrator, etc)
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Systems Analyst 3
HHSC IT is continuing to develop an HHS data integration hub in the Performance Management & Analytics System (PMAS) with a goal to accomplish the following:
Key Project Objectives
This development effort will utilize an agile methodology based upon the approach currently in use at HHSC for the Performance Management & Analytics System (PMAS).
Responsibilities
As a member of the agile development team, the worker responsibilities may include:
Required Qualifications
Preferred Qualifications
Project Lead 3
Project Lead / Technical Project Manager
The ideal candidate has a strong background leading technical projects in data, analytics, cloud, business intelligence, and enterprise environments. Familiarity with healthcare data, regulated environments, cloud platforms, data pipelines, and AI/ML adoption efforts is highly desirable.
Responsibilities
- Lead technical projects or programs in data, analytics, and cloud environments.
- Support data architecture, data modeling, and data warehousing initiatives from planning through delivery.
- Manage business intelligence, big data, and analytics projects in complex enterprise environments.
- Support healthcare data initiatives, including projects involving standards such as FHIR, CCDA, and HL7.
- Use working knowledge of SQL and database technologies to support project planning, estimation, and issue resolution.
- Translate complex technical concepts for business and executive audiences.
- Manage cross-functional teams, vendors, and complex project timelines.
- Collaborate effectively with data engineers, developers, analysts, and business partners.
- Define project scope, objectives, milestones, timelines, and success metrics.
- Support project budgeting, forecasting, resource planning, and financial status reporting.
- Use project management tools such as Jira, Azure DevOps, MS Project, or Smartsheet.
- Prepare project plans, charters, schedules, documentation, and lessons learned.
- Support cloud platforms, data systems, and enterprise applications.
- Work independently with a proactive leadership style and strong attention to detail.
- Support AI, advanced analytics, or digital transformation initiatives at the program or project level.
Required Qualifications
- 10+ years of experience leading technical projects or programs in data, analytics, and cloud environments.
- 10+ years of experience leading data architecture, data modeling, and data warehousing initiatives from planning through delivery.
- 10+ years of experience managing business intelligence, big data, and analytics projects in complex enterprise environments.
- 10+ years of experience supporting healthcare data initiatives.
- 10+ years of working knowledge of SQL and database technologies.
- 10+ years of experience communicating complex technical concepts to business and executive audiences.
- 10+ years of leadership experience managing cross-functional teams, vendors, and complex project timelines.
- 10+ years of experience working with data engineers, developers, analysts, and business partners.
- 10+ years of experience defining project scope, objectives, milestones, timelines, and success metrics.
- 10+ years of experience with project budgeting, forecasting, resource planning, and financial status reporting.
- 10+ years of experience using project management tools such as Jira, Azure DevOps, MS Project, or Smartsheet.
- 10+ years of strong documentation experience, including project plans, charters, schedules, and lessons learned.
- 10+ years of working knowledge of cloud platforms, data systems, or enterprise applications.
- Strong attention to detail and ability to work independently.
Preferred Qualifications
- 8+ years of familiarity with healthcare or other regulated environments, including compliance, security, and data governance concepts.
- PMP, PgMP, PMI ACP, SAFe, or similar project management certification preferred.
- Healthcare industry experience preferred.
- Fundamental understanding of information management principles, IT processes, SDLC, architecture, and enterprise technologies.
- Strong consulting and facilitation skills.
- Customer-focused communication skills with the ability to engage all levels of the organization.
- Experience supporting AI, advanced analytics, or digital transformation initiatives.
- TOGAF, Cloud Solution Architecture, or Azure/AWS/GCP certifications preferred.
This is a hybrid role with a combination of on-site and remote work. Standard business hours are Monday through Friday, 8:00 AM to 5:00 PM, with the possibility of occasional evening, weekend, or holiday work based on project needs.
;Developer
We are seeking a motivated and eager Developer to join our dynamic technology team.
Required Qualifications:
Bachelor's degree in Computer Science, Software Engineering, a related technical field, or equivalent practical experience.
Development Experience in cloud computing concepts, particularly AWS services.
Development Experience in Apache Flink Pipeline Jobs.
Experience with AWS services such as EKS, Lambda, API Gateway, DynamoDB, S3, Step Functions. Experience in Golang development for EKS and Lambda.
Foundational knowledge of Java programming.
Familiarity with RESTful API principles.
Basic understanding of messaging queues or streaming platforms like Kafka.
Familiarity with version control systems (e.g., Git).
Strong problem-solving and analytical skills.
Excellent communication and teamwork abilities.
Key Responsibilities:
Software Development: Design, develop, code, and test new features and applications using Java and Spring Boot.
API Development: Build and maintain RESTful web services to support application integrations and data exchange.
Messaging Systems: Develop and work with Kafka for real-time data streaming and asynchronous communication.
Cloud Infrastructure: Contribute to the development and deployment of applications on AWS, utilizing services such as EKS, Lambda, API Gateway, DynamoDB, S3, and Step Functions. Infrastructure as Code: Assist in defining and managing infrastructure using Terraform.
Data Processing: Develop and maintain Apache Flink pipeline jobs for data processing and analytics.
Collaboration: Work collaboratively with senior engineers, product managers, and other stakeholders throughout the software development lifecycle (SDLC).
Testing & Debugging: Write unit, integration, and end-to-end tests. Troubleshoot, debug, and resolve software defects.
Documentation: Create and maintain technical documentation for code, systems, and processes.
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Business Analyst Intermediate
Business Analyst
Our client is seeking an experienced Business Analyst to support a high-priority insurance technology initiative. This person will work closely with business stakeholders, technology teams, and delivery partners to gather requirements, document processes, support system implementation efforts, and help drive alignment across a fast-changing environment.The ideal candidate has strong insurance industry experience, excellent communication skills, and the ability to adapt quickly as priorities and scope evolve.
Required Skills
- Business Analyst experience supporting technology, transformation, or system implementation projects
- Experience gathering, documenting, and validating business requirements
- Insurance background
- Strong ability to work with business stakeholders, technology teams, and delivery teams
- Excellent communication and adaptability
- Tools: Jira and Guidewire
- Guidewire experience
- Property & Casualty insurance experience
- Experience supporting platform modernization, system implementation, or operational transformation projects
- Post-production monitoring with Glassbox or Gridspace (2 platforms for call monitoring)
- Any Scaled Agile Certification
Process Engineer
Process Engineer / Business Process Analyst – San Antonio,Texas
We are seeking two experienced Process Engineers / Business Process Analysts to support a major enterprise client in San Antonio, TX. This role will focus on process improvement, operational efficiency, value stream mapping, Lean methodology, and data-driven transformation across the client’s P&C business operations.
Required Qualifications
- Minimum 5 years of experience with Lean tools and methodology
- Minimum 5 years of P&C process knowledge
- Minimum 5 years of data and analytics experience
- Minimum 5 years of Business Process Management experience
- Prior client P&C experience strongly preferred/required
- Experience with process mapping, value stream mapping, and current/future state design
- Strong understanding of process engineering principles
- Experience identifying process gaps, redundancies, hand-offs, and non-value-added activities
- Ability to analyze and interpret complex process data
- Experience using statistical methods to identify and validate improvement opportunities
- Strong written and verbal communication skills
- Ability to collaborate effectively with cross-functional teams and leadership
- Ability to advocate for change in existing business practices
- Excel
- Aris
- MiniTab
- Salesforce
- RPA
- Business Process Management tools
- Personal Lines Insurance experience
- Large enterprise environment experience
- Process mining and task mining experience
- Celonis experience
- Workflow automation experience
- GenAI process assessment experience
- Strong knowledge of the P&C insurance landscape and business processes
The ideal candidate is a hands-on Process Engineer or Business Process Analyst with deep P&C insurance process knowledge, strong Lean methodology experience, and the ability to use data and structured thinking to solve complex operational problems. This person should be comfortable working onsite, facilitating sessions, partnering with business leaders, and driving measurable process improvement.
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UX Designer Intermediate
UX Designer – Intermediate - REMOTE
Responsibilities:
Supports design team in delivering finalized designs for digital applications.
Collaborate with team members to deconstruct moderately complex problems into a clear design requirements and effective design solutions.
Assist lead designers in driving a shared understanding of human-centered pain points and opportunities.
Required:
5+ years of experience in UX design & visual design
Ability to work fluently in standard applications, including Figma, Sketch, Adobe Suite and Microsoft Office Suite
Experience creating and delivering web, native and other digital applications
Ability to work independently with minimal oversight
Ability to effectively manage time and multiple concurrent projects
Ability to work effectively with various teams and communicate design rational
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Accounts Receivable Clerk
Accounts Receivable Clerk
Responsibilities:
Gather evidence for auditors, Business Controls Management (BCM), or any other line of defense.
Research and document outages on spreadsheet reconciliations.
Perform data entry or reversal entries into admin systems, databases, etc.
Requirements:
1 year of Payment processing - Understanding different incoming payment rails to perform reconciliations or exception handling
1 year of Risk / Audit Knowledge - Understanding risks, controls, evidence gathering, audit requests
1 year of Excel proficiency- to update and navigate in spreadsheets
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UX Writer
Senior UX Writer / SEO Content Writer - 100% Remote
We are hiring two Senior UX Writers / SEO Content Writers to support a major SEO transformation initiative for the Content Development team. This role will focus on creating high-quality, long-form digital content for web pages, advice/resource articles, and repeatable content templates.
This is more heavily focused on content writing, SEO, GEO, and digital web content than traditional UX writing. Ideal candidates will have experience writing advice-style content, such as articles related to insurance, pet ownership, or educational resources.
Responsibilities:
- Write clear, engaging, SEO-driven web content and long-form advice articles
- Create scalable page and content templates
- Support P&C and agency-related digital content projects
- Collaborate with SMEs, designers, business partners, and stakeholders
- Use Figma to review and edit content within digital designs
- Deliver content quickly in a fast-paced environment
- 6+ years of UX writing, content design, copywriting, SEO writing, or digital content experience
- Strong experience writing for web pages and advice-style digital content
- SEO and GEO experience
- Figma experience
- Experience with AI prompt tools, Slack, SEMrush, and Microsoft Word
- Strong communication, organization, and attention to detail
- Ability to work with style guides, AP style, and brand standards
- Portfolio or writing samples required for interview
- P&C, pet insurance, financial services, or insurance content experience
- UX writing or content design certification
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Security Receptionist
We are seeking a Security Receptionist for a client in San Antonio
Responsibilities:
- Front desk support
- Greet visitors
- Customer Service
- Issuing and creating visitor badges
- Collecting registrations
- Checking people in/out
UX Writer
UX Writer - San Antonio, Texas
We are seeking a UX Writer to create digital content strategies and messaging that help solve member problems, communicate the value of the client, and achieve business goals. This role will independently leverage human-centered design, user testing, content design principles, omnichannel content strategy, SEO best practices, accessibility, and client brand and style guidelines to help create digital member experiences.
Responsibilities
Create user experience writing for client digital channels, including the website, mobile app, emails, text messages, and push notifications.
Read and analyze business requirements to create necessary content.
Use strategic thinking to suggest content strategy solutions.
Collaborate with subject matter experts and design teams to create user experiences.
Work in a fast-paced environment and complete projects within 1 to 7 days based on complexity.
Use Figma to create content and layout; MS Word may also be used.
Use SEMrush for keyword research.
Use Google Analytics to review data on page performance.
Required Skills
User experience writing or content design, with a minimum of 2 years of experience.
Strong familiarity with SEO, AP style, and style guides, with a minimum of 2 years of experience.
Experience working with subject matter experts and design teams to create user experiences.
Knowledge of Figma, MS Word, and Google Analytics.
Preferred Qualifications
All candidates must submit a portfolio for review.
UX writing certification is a plus. UX design or UX research certifications are not a substitute.
Intermediate use of design systems or content management systems is a plus.
Intermediate knowledge of Figma is a plus.
Experience in financial or insurance services is a plus.
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Copy Editor Sr
Senior Copy Editor (UX Writing / Content Design)
We are seeking a Senior Copy Editor with strong UX writing and content design experience to create clear, engaging, and high-performing digital content. This role supports innovative and compliant digital experiences that serve members, service representatives, and business partners. The ideal candidate is highly collaborative, detail-oriented and comfortable working in a fast-paced environment.
Top Required Skills:
6 years of UX Writing/Content Design
4 years of SEO & Editorial Standards
4 years of cross-functional collaboration
UX writing certification
Figma
SEMrush
AEM is highly preferred
Strong portfolio/work samples
Key Responsibilities:
Write and edit clear, concise, conversational content for digital experiences aligned with brand and style guidelines.
Collaborate with designers, product teams, and stakeholders to deliver cohesive user experiences.
Work within Figma to edit copy within components, frames, modals, and prototypes and navigate design layers.
Apply SEO best practices using SEMrush to optimize digital content.
Publish and manage content through AEM.
Analyze business requirements and translate them into effective user-focused content.
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Digital/Technical Product Manager Lead
Digital/Technical Product Manager Lead
Tasks:
- Independently leverages Digital or Technology research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance.
- Leads team and stakeholders to envision, define, and translate Digital or Technology product and experience opportunities (customer 'needs' and 'wants' as well as all other input forms into problems, gaps, etc.) into initiatives (i.e., requirements, epics, features) and drives execution strategy.
- Shepherds highly complex, highly integrated, and strategic Digital or Technology product and experience opportunities from idea to market validation through collaboration with all relevant stakeholders and SMEs (Business, UX, Technology, Ops, Marketing, etc.).
- Drives, quantifies, and defends Digital and Technology product and experience investments through Business Case artifacts and hypotheses, communicating the value proposition of Digital or Technology products and experiences.
- Continuously leverages expert data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against KPIs/KRIs; shares best practices with team members.
- Guides team to generate meaningful insights through a variety of tools and resources to uncover areas of opportunity to inform Digital or Technology product and experience improvements; follows through to ensure applicable improvements are implemented.
- Sets the standard for preparing compelling presentations, and other forms of communication to communicate complex concepts to a diverse audience, including senior leadership, and facilitates
- Digital or Technology product definition, concept and collaboration sessions to coordinate discovery, development, delivery, and validation activities, as well as to mitigate risks and dependencies.
- Conducts internal and external research and conducts situational analysis to identify and apply industry best practices and trends to increase effectiveness of Digital or Technology products.
- Actively manages ambiguity, influences others to bring in 'big picture' thinking and drives clarity, solutions, and execution plan among team and stakeholders.
- Maintains and applies expert knowledge of the business, technology, UX, and relevant experiences and processes and an expert understanding of Product Management.
- Consistently provides guidance and mentoring to team members and acts as an escalation point and ensures issues are resolved.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures
Experiences that will support your success:
- Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing
- Comprehensive knowledge of Technology/Digital products and emerging technology platforms, applications data analysis and research techniques and standards.
- Proven track record to effectively develop, influence, present and communicate highly complex business, digital, or technology concepts to cross-functional teams, non-technical users and senior leadership.
Digital/Technical Product Manager Senior
Digital/Technical Product Manager Senior
Tasks:
· Independently leverages Digital or Technology research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance.
· Translates Digital or Technology product and experience opportunities (customer 'needs' and 'wants' as well as all other input forms into problems, gaps, etc.) into initiatives (i.e., requirements, epics, features) and drives execution strategy.
· Shepherds complex Digital or Technology product and experience opportunities from idea to market validation through collaboration with all relevant stakeholders and SMEs (Business, UX, Technology, Ops, Marketing, etc.).
· Leads the development of Business Case artifacts and hypotheses for scoping and prioritization of efforts.
· Continuously leverages advanced data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against KPIs/KRIs.
· Generates meaningful insights through a variety of tools and resources to uncover areas of opportunity to inform Digital or Technology product and experience improvements.
· Leads cross-functional product teams and relationships to Client and build new Digital or Technology products, experiences, and features by collaborating with stakeholders and organizational leaders to coordinate product development efforts aligned with strategic priorities.
· Prepares compelling presentations, and other forms of communication standards and templates, to present and communicate complex concepts to a diverse audience, including senior leadership.
· Conducts internal and external research and conducts situational analysis to identify and apply industry best practices and trends to increase effectiveness of Digital or Technology products.
· Begins to bring in 'big picture' thinking and seeks to drive clarity among team and stakeholders.
· Maintains and applies advanced knowledge of the Business, Technology, UX, and relevant experiences and processes, and an academic understanding of Product Management.
· Serves as a resource to team members and assists with on-boarding new employees.
· Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Experiences that will support your success:
· Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing.
· Proven ability to effectively develop, influence, present and communicate complex concepts to cross-functional teams, non-technical users, and leadership.
· Demonstrated ability to work in an Agile, Lean Product Development and Lean Portfolio Management environment.
· Knowledge of digital and technology strategy and delivery as it relates to roadmap development, journey mapping, competitive analysis and research, and situation analysis methods.
· Knowledge of digital and technology strategy and delivery as it relates to Experience Design concepts and Human Centered Design concepts, roadmap development, journey mapping, competitive analysis and research, and situation analysis methods.
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Digital/Technical Product Manager Mid level
Digital/Technical Product Manager Mid
Tasks:
· Independently leverages Digital or Technology research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance.
· Assists with translating Digital or Technology product and experience opportunities (customer 'needs' and 'wants' as well as all other input forms into problems, gaps, etc.) into initiatives (i.e., requirements, features) and drives development of execution strategy.
· Shepherds Digital or Technology product and experience opportunities from idea to market validation through collaboration with all relevant stakeholders and SMEs (Business, UX, Technology, Ops, Marketing, etc.).
· Creates Business Case artifacts and hypotheses for scoping of Digital or Technology product and experience opportunities.
· Continuously leverages data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against KPIs and KRIs.
· Generates meaningful insights through a variety of tools and resources to uncover areas of opportunity to inform Digital or Technology product and experience improvements.
· Develops customer (i.e., business partners, members, stakeholders) relationships to collaborate and understand current and future business needs.
· Prepares compelling presentations, and other forms of communication, to present and communicate complex concepts to a diverse audience.
· Researches and identifies industry best practices and trends to increase effectiveness of Digital or Technology products.
· Maintains and applies a maturing knowledge of the Business, Technology, UX, and relevant experiences and processes and an academic understanding of Product Management.
· Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Experiences that will support your success:
· Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, Research/Testing.
· Demonstrated ability to effectively develop, present, influence, and communicate business decisions.
Knowledge of Agile Methodology
Business Process Services (Insurance) - Senior Analyst
Claims Administrator- San Antonio
Responsibilities:
Support data management and administrative functions within property claims operations.
Execute data pulling, reporting, and process support tasks to enable the team’s day-to-day operational needs and initiative execution.
Required:
2+ years of experience in data entry, reporting, administrative support, or operations roles.
Proficiency in Excel and spreadsheet-heavy work, including data organization, basic formulas, and file management.
Experience with process mapping or process documentation preferred.
Property or general insurance/claims background preferred; not required.
Strong attention to detail and ability to manage multiple data tasks simultaneously
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Portfolio Manager
Portfolio Manager
Key Responsibilities:
Portfolio & Governance Leadership
Financial Oversight & Benefits Realization
Roadmap & Delivery Alignment (Facilitative Model)
Stakeholder & Executive Engagement
Required Qualifications
- 7+ years of experience in enterprise program or portfolio management
- Experience overseeing multi-million-dollar investment portfolios
- Strong financial acumen, including:
- Business Case Analysis (BCA) development
- Forecasting and benefits tracking
- Experience working within Agile Release Trains (ARTs) and PI planning cycles
- Proven ability to influence executive-level stakeholders
- Strong communication and facilitation skills
- Lean Portfolio Manager (LPM) designation
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Compliance and Operational Risk Testing Analyst
Compliance and Operational Risk Testing Analyst
As a member of the second line of defense, the Compliance and Operational Risk Testing Analyst executes independent testing under the Second Line Testing Oversight Program methodology to ensure departmental processes and activities comply with applicable rules, regulations, policies and procedures. The candidate will compile and retain well-determined work papers to create accurate and concise written reports including issues, root cause and recommended corrective action.
Requirements:
• 4 or more years of relevant work experience (internal/external audit and/or technical cybersecurity knowledge).
• Demonstrated experience interpreting and applying federal and state laws and regulations to IT and cybersecurity environments.
• Advanced knowledge of testing techniques OR cybersecurity technology and/or function.
• Demonstrated ability to communicate effectively at all levels of management.
• Advanced knowledge of Microsoft Office tools to include Word, Excel and PowerPoint.
Preferred:
• 6 years of IT Audit and/or technical cybersecurity experience with large financial institution
• CISA, CIA, CISSP, CISM, CDPSE, CRISC
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Audit/Compliance Analyst
Audit/Compliance Analyst
Responsibilities:
Conduct testing in line with P&C test plan.
Run walkthrough meetings on zoom, record meeting notes, gather screenshots and document evidence
Execute testing independently and at times without evidence of prior testing to go off. Understand the concept of test of design and test of operating effectiveness (risk/audit experience) and be able to conclude on effectiveness of controls in mitigating associated risks.
Requirements:
3- 6 years of Control Testing/Internal Audit Experience
1-3 years of Insurance/Financial Services Industry Experience
1-3 years of Technology Acumen for testing automation
MS office proficiency, specifically Excel
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Instructional Designer
Instructional Designer
Requirements:
Instructional Design Strategies – 2+ years
- Apply adult learning principles to design effective learning solutions
- Break down complex technical content into digestible, performance-driven training
- Develop rapid prototypes and lean solutions that deliver measurable results
- Design and develop instructor-led training (ILT), virtual ILT, and self-paced eLearning
- Create interactive and multimedia-rich learning experiences
- Build structured curriculum pathways aligned to business needs
- Partner with SMEs to identify performance gaps and root causes
- Translate technical property claims knowledge into effective training
- Incorporate feedback and iterate quickly in a team-based environment
- Experience in property claims, property construction, or building claims training programs
Required Technology Skills:
Candidates must have hands-on experience with:
- Articulate 360 (Storyline & Rise) – simulations, interactive modules, multimedia development
- Adobe Creative Suite – Premiere, Audition, Photoshop (video, audio, and visual editing)
- Microsoft PowerPoint – strong emphasis on instructor-led training development
- Project Management Software (e.g., JWM) – task tracking, documentation, prioritization
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Recruiter Intermediate
Recruiter
As a High-Volume Recruiter, you will bring a proven track record of success in highvolume recruiting, with preferred experience in the insurance industry. This role goes beyond transactional recruiting—you will apply a consultative mindset, leverage a strong understanding of local labor market trends, and use datadriven insights to inform and influence hiring strategies in partnership with business leaders
Responsibilities:
Strategic sourcing and full cycle recruitment
Market intelligence and consultation
Relationship management
Adaptability and problem solving
Requirements:
Proven experience in high-volume recruiting environments.
Demonstrated experience recruiting for insurance roles.
A track record of conducting market analysis and leveraging insights to inform recruitment strategies.
Exceptional relationship-building skills with candidates, hiring managers, and stakeholders.
Strategic, adaptable problem-solver with experience navigating changing priorities.
Demonstrated ability to adapt to changing circumstances and effectively manage unexpected challenges.
Exposure to project management principles and cross-functional hiring initiatives.
Excellent communication, negotiation, and interpersonal skills.
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Operational Performance Coach
Operational Performance Coach - Tampa
Job Responsibilities:
Coach operational leaders on the management process concepts and processes
Watch managers coach and review their performance
Give feedback to them on the demonstrated behaviors.
Requirements:
Experience with operational performance coaching
Operational excellence experience
Understanding of business metrics and KPIs
Strong communication skills, verbal and written
Able to create strong relationships
P&C or Claims experience is a plus.
MS Office proficiency
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UX Researcher
UX Researcher
Job Description:
Seeking a highly experienced Experience Researcher who thrives in ambiguity and excels at translating big ideas into structured plans. In this role, you'll manage intake, scope complex qualitative research and strategy efforts, and hold teams accountable to deliver the highest quality outcomes. You will own and operate team metrics and reporting, manage team assets, shape continuous organizational improvement, and facilitate operational excellence across team efforts.
Requirements:
8 years’ experience performing end-to-end experience research, including planning, moderating, and analyzing generative qualitative data to inform experiences; with an emphasis on analyzing qualitative data, demonstrating the ability to explore and articulate relationships across data points and patterns.
6 years of quantitative measurement and metrics, demonstrating the ability to generate metrics that reflect impact, clean and handle data, and maintain metrics to use for reporting
Demonstrate strong organizational skills, attention to detail, and project management methods to keep teams on track.
Advanced communication skills experienced in presenting to executives.
MS Office (Excel, PowerPoint), MS SharePoint (for websites), FigJam/Zoom Whiteboards, Maze
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Claims Process Analyst
Claims Process Analyst
Looking for:
2-3 years of claims process analysis experience
Prior P&C claims Adjuster experience
Experience with claims systems (Guidewire) or similar
Good Communication skills
Day-to-Day:
Receive ad hoc requests to analyze incident data and create reports based on findings
Root Cause Analysis of incidents and issues in claim payment process
Create step by step solutions and Standard Operating Procedures (SOPs)
Streamline adjustment process
eCommerce Digital Product Manager
Position Overview
- This role will be responsible for creating, maintaining, and optimizing digital product landing pages for insurance products displayed on the eCommerce website.
- Manage relationship and expectations with insurance product line subject matter experts
- Develop, prioritize, advocate, socialize, and deliver a 12-month digital product landing page roadmap for enhancing existing digital product landing pages and creating new digital product landing pages.
- Research and analyze insurance competitor’s and other best in class digital product landing pages and creates associated recommendations that influence the digital product landing page roadmap.
- Monitor digital product landing page performance, identify areas to improve and create associated recommendations that influence the digital product landing page roadmap.
- Partner with CRO (Conversion Rate Optimization) Adviser to create and execute A/B and multivariant tests to improve top-of-funnel journeys, building confidence and driving more visitors into the quote funnel.
- Partner with cross-functional teams to create and optimize digital product landing pages.
Required Qualifications:
- 5 + years’ creating, managing, and optimizing digital product landing pages on eCommerce websites.
- 5 + years interacting with key stakeholders, understanding their opportunities and requirements, and creating associated recommendations to address their opportunities and requirements that influence the digital product landing page roadmap.
- 5 + years researching and analyzing competitor’s digital product landing pages and other best in class digital product landing pages and creating associated recommendations that influence the digital product landing page roadmap.
- 5 + years’ monitoring (i.e. Google Analytics, Adobe Analytics, etc.) and analyzing digital product landing page performance and making recommendations to improve digital performance that influence the digital product landing page roadmap.
- 5 + years’ creating multi-year roadmaps that cover planned creation of new digital product landing pages and optimizations to existing digital product landing pages.
- 5 + years’ SEO (Search Engine Optimization) Experience.
- Strong MS Office (Excel, PowerPoint & Word) skills.
- Proactive / Self-Starter, and detail oriented
- Strong Critical Thinking and Analytical Skills.
- Strong Presenter
- 4-year college degree
Loan Origination Call Quality Review Specialist
Loan Origination Call Quality Review Specialist – Phoenix
Responsibilities:
· Listen to recorded loan origination calls and score against a compliance checklist. Validating original call – was the call done right.
· Identify overall compliance related behavior trends and communicate to management
· Understand and perform certain performance metrics, including number of calls monitored and accuracy ratio.
Requirements:
2 years of recent mortgage underwriting, loan origination or similar mortgage experience (loan origination, mortgage processing, mortgage broker, loan officer, secondary marketing experience)
Actively taking mortgage applications
Experience with call monitoring or reviewing calls for mortgage/banking compliance.
Excellent listening skills
Critical thinking skills
Cadence or Gridspace
High school diploma or GED equivalent.
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UX Copywriter
We are seeking a UX Copywriter. 100% Remote - WFH
Ideal candidate for this role should be able to write human, encouraging, and forward-thinking language that drives digital adoption, builds brand loyalty, and keeps users moving forward.
Responsibilities:
Reviewing website content for optimization to drive more engagement
Creating new content for new experiences added for member claims
Assisting with migration to Adobe Experience Manager
Requirements:
5-8 years of content writing, UX writing, designing content for customers facing digital claims experience
A history of working with designers, product managers, product marketing teams, researchers, data analysts, and/or other writers to build exceptional product experiences
Experience writing product copy for websites, apps, landing pages, SMS & push notifications, and transactional emails
High degree of comfort translating complex concepts into clear and engaging writing with a solid, consistent voice
Super strong attention to detail, both in word selection for micro-copy as well as overall organization and documentation of ideas and projects
Knowledge of online technology and related products, including web and mobile UI
Portfolio of work that demonstrates how they've used insight, empathy, and language to create simple and effective user experiences
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