We are seeking a Development Product Owner for a client in San Antonio, Texas.
 
 
Due to COVID 19, this position will be WFH to start.  Candidates are expected to be able to return to the office once things are settled down.


 Job Description:
Represents business stakeholders to elicit, understand, analyze, document, refine and communicate business needs, so that business and/or technical delivery teams can build effective solutions.  Utilizes an advanced understanding of customer needs, as well as business vision and strategy, to prioritize investment, business value and delivery. Works within multiple evolving development methodologies including iterative Agile and sequential Waterfall programs and projects, and variations thereof.  Serves as the business requirements expert, engaging and managing the work of subject matter specialists from the business.  Serves as the day to day decision maker and provides continual business guidance for the execution team. Prioritizes the execution team's work so that it aligns with the sponsor's/business executive's strategies. Leads, manages or orchestrates activities for completion and proper documentation of business requirements and validating metrics as appropriate for methodology and Enterprise controls.  Works with the business and IT delivery teams to identify and mitigate risks to include business operational risks. Escalates issues and develops and recommends appropriate solutions.
 
Job Duties:

• Works under minimal supervision on complex efforts that can span a year or more.
• Works with multiple teams within a program, and occasionally may lead and provide oversight to other DPOs on larger efforts.
• Works with the Enterprise platform and/or multiple systems integration for major elements of technical infrastructure. 
• Works Epic-level efforts that coordinate distribution to, and release across multiple scrum teams, within scaled Agile organizations as necessary. 
• Serve as an expert in more than one business or system domain capable of leading development across multiple teams at the program level.
• Identifies, engages, influences and leads business stakeholders and Subject Matter Experts.
• Works with business and Enterprise stakeholders to understand, validate and help shape business strategy and vision, and customer needs.
• Partners with sponsors, stakeholders, and IT to facilitate, define and document relevant business processes, gaining an advanced understanding of the needs, measures, and risks & controls for the improvement area.
• Serves as direct representative of the business with delivery teams, representing/reinforcing the customers' perspective throughout the product realization cycle.
• Works with the business process owners to develop metrics to manage and track benefits, adoption, and risks to operations.
• Assists with program and project level plans related to schedule, scope and resources.
• Leads, collaborates with, and motivates cross-functional teams of user experience partners, designers, business analysts, developers, testers and others to develop, execute and release in alignment with program and/or product roadmaps.
• Manages, prioritizes, and assesses the impact of all work items, such as new features, defects, etc., including providing the decision to create, fix or defer at the project and program level.
• Reviews, and when appropriate, accepts and prioritizes feedback and new requirements from stakeholders.
• Reviews and accepts or declines output of development to ensure specified acceptance criteria have been completed.
• Prepares the business for the change and arm them with tactics and metrics for benefits, adoption, and risk.
• Coaches less experienced DPOs and team members.
• Serves as an expert in the business development/execution discipline, regularly seeking out opportunities to enhance, improve and advance the function.

 
Minimum Education:
Bachelor's degree required.
4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.
 
Minimum Experience:
6 or more years of experience in business and/or project delivery.
Advanced knowledge of multiple technical software delivery methodologies (i.e., Agile, Waterfall).
Advanced working knowledge of Microsoft Office products and applicable databases.
Advanced knowledge of Change Management practices.
Advanced knowledge and demonstrated use of Process Engineering methodologies.
 

We are seeking UI/UX Designers for a client in San Antonio, Texas!
 
 
Note: Due to COVID -19 This request will be full time WFH for the duration of the assignment. This means candidates will need their own computers and high-speed Internet access as a requirement for WFH capabilities.
 

Job Description:
Executes and/or guides creating concepts and design and/or coding of marketing/brand communications and/or graphic user interface needs. Works closely with key partners and manages suppliers to ensure quality output and production. Collaborates with key stakeholders to understand business needs.

Job Duties:
Creates and executes concepts, designs, and/or coding and may guide production of complex and integrated visual/technical solutions.
Applies, and may teach, advanced knowledge of design principles and business objectives.
Presents and communicates design objectives, concepts and executions to partners and stakeholders across the enterprise.
Collaborates with key stakeholders to ensure all executions fulfill requirements.
Ensures compliance with design, brand, legal and/or accessibility standards/requirements, as required.
Create design concepts and/or prototypes for use in usability testing.
Facilitates the development or improvement of design processes, procedures, standards and guidelines.
Serves as a mentor to peers and team members.
Resolve design and technical issues through an understanding of the business and design principles.
Clearly articulates the various facets of the issue and facilitates resolution.
Contributes to the alignment of member experiences across projects, programs, products and channels.

Minimum Education:
Bachelor's degree required.
4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

Minimum Experience:
6 or more years of experience in marketing, advertising or digital design.
Advanced understanding of marketing/advertising and/or user experience and/or interactive design principles.
Advanced communication skills, both written and verbal.
Experience facilitating cross-functional initiatives and influencing business decisions.
Self-motivated and able to work well with a diverse group of people.
Experience meeting tight deadlines.
Advanced skills in print and traditional media channels. and/or digital channel technologies (e.g., HTML5, CSS and JavaScript).
Advanced skills Advanced with the Adobe Creative Suite.
Advanced with Microsoft Office and Visio.

We are seeking Data Entry Operators for a client in San Antonio, Texas.

Due to COVID 19, this position will be WFH to start.  Candidates are expected to be able to return to the office once things are settled down.

Job Description:
Performs mid-volume data entry (average: 8,001 to 10,000 keystrokes per hour). Performs basic management of electronic files (i.e. print, copy, transfer and delete). Detects and correct errors. Uses word processing, spreadsheet, database or other software on a computer. Job Duties:
• Under minimal supervision performs direct data entry into the agency management system for new, renewal, and adjustments.
• Performs quality control to assure policy forms match the agency management system and notifies managers of discrepancies.
• Analyzes return mail and assures correct addresses are in all systems utilized by the particular product line.
• Prepares correspondence and other documents to include financial responsibility filings.
• Reviews and analyzes lapse and/or expiration reports and sends appropriate letters to initiate payments for customers.
• Receives incoming calls from members needing resolution resulting from poor service within the ASC products and advocates for the member.
• Serves as a resource to less experienced team members on complex or escalated issues.
• Works with management and product director to identify opportunities to facilitate improvements to processes and systems.
• Reviews SOPs and trains co-workers.
• Assists management with identifying and distributing work to ensure service level expectations are met.
• Performs other related duties as assigned.

Minimum Education:
High School Diploma
General Equivalency Diploma

Minimum Experience:
4 or more years of related experience to include multi-tasking in a fast-paced and complex business environment required.

We are seeking a Presentation Designer for a client in San Antonio, Texas!
 

Note: Due to COVID -19 This request will be full time WFH for the duration of the assignment. This means candidates will need their own computers and high-speed Internet access as a requirement for WFH capabilities.
 


The Senior Presentation Designer is a highly creative designer that approaches design problems conceptually with a desire to be innovative and original. Supports an Executive to develop high-profile presentations that articulate compelling Executive messaging in impactful, innovative and creative mediums to varying audiences. Job Duties:
• Conceptualizes, designs and builds impactful solutions of innovative complex and integrated visual/technical solutions to convey Executive messages to varying audiences.
• Provides thought leadership in the assessment of messaging for engagement, usability, visual design, content, and branding.
• Translates raw content and data into visually compelling presentations that simplify and enhance the speaker's main points.
• Drives design innovation by recommending new technologies, techniques and creative approaches.
• Maintains cultural awareness of the design landscape with respect to current and future trends.
• Provides quality assurance of all deliverables.

Minimum Education:
Bachelor's Degree in Graphic Arts, Design, Communications or a related field required.
4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

Minimum Experience:
6 or more years of experience in design presentation work.
Demonstrated experience with producing high-profile presentations that articulate compelling executive messaging in an impactful, innovative and creative medium to varying audiences
Demonstrated expert presentation skills in PowerPoint, Photoshop, Prezi, After Effects, Flash, Keynote and designing for various output media
Demonstrated expert ability to integrate editorial content with graphic and interactive-media
Extensive experience presenting and communicating creative strategies and concepts to cross-functional teams and/or leadership
Advanced knowledge of financial service industry - Expert understanding of marketing/advertising, user experience and/or interactive design principles
Demonstrated ability to take flat words on a page and bring the thought to life visually.

We are seeking an Information Security Analyst for a client in San Antonio, Texas!
 

Note: Due to COVID -19 This request will be full time WFH for the duration of the assignment. This means candidates will need their own computers and high-speed Internet access as a requirement for WFH capabilities.
 
The ideal candidate will investigate requests for vulnerability remediation deadline exceptions and will need to determine risks related to these requests across a broad spectrum of technologies including various client and server operating systems, COTS applications, and internally developed web and mobile applications.  Analyst will be responsible for monitoring the status of software vulnerabilities, engage IT and information security to moderate questions, and execute escalation procedures.


Job Description:

Evaluates, designs, monitors, administers and/or implements Information Security systems, policies and processes focusing on mitigating, reporting and analysis of Information Security risk. Resolves issues and navigates obstacles to deliver work product. Works under minimal supervision on semi complex to complex work assignments and recommends appropriate solutions and problem resolution. Job Duties:
• Provides advice, guidance and assistance to managers and other users on technical issues focusing on Information Security risk and supports USAA development projects, departmental initiatives and other special projects.
• Assists in the determination of requirements and recommends system security configurations.
• Supports the lines of business and staff agencies with Information Security issues and communicates changes and trends in the Information Security standards and regulations.
• Responsible for the implementation and interpretation of Information Security policies, guidelines and standards including the Information Security awareness program.
• Supports cross functional teams through the problem resolution process, ensures necessary technology security controls exist and troubleshoots noncomplex Information Security issues.
• Performs physical site assessments of business partners, provides peer review of work product and deliverables and executes release of information analysis to third party business partners.
• Executes the Information Security risk and control identification, evaluation, documentation, analysis and reporting processes including analytic tools.
• Supports the process owner execution identification, development and testing Information Security controls for risk mitigation effectiveness.
• Responds to both verbal and written Federal and State regulatory and business partner periodic exams for Information Security risk requirements.
• Maintains strategic and operational risk reporting and analytics as well as address responses to audit questions, and findings.
 

We are seeking Technical Writers for a client in San Antonio, Texas!
 
  
Note: Due to COVID -19 This request will be full time WFH for the duration of the assignment. This means candidates will need their own computers and high-speed Internet access as a requirement for WFH capabilities.
 
Job Duties:
Technical writer will develop intranet sites / wikis to display dashboards sourced from other tools, and to provide visual reference for program roadmaps and process documents. Requires skills in wiki development; Office products; process workflow tooling (iGrafx preferred). Experience in enterprise process development and documentation is required. Experience in an enterprise GRC tool, such as MetricStream, is preferred. Exposure to vulnerability management, or risk, compliance, or auditing functions, is preferred but not required.

• Writes and updates content according to company Content and Brand style guidelines where applicable.
• Demonstrates proficiency in multiple writing styles and in content development.
• Engages internal clients to understand business needs and objectives and interviews subject matter experts.
• Translate business needs and requirements stories used for services development.
• Create basic user interface wireframes to be used for services development.
• Uses best practice knowledge and content metrics to advise clients, influence final content direction, and ensure business objectives are met.
• Demonstrates proficiency in work related tools, processes and software.
• May write content for website publishing.
• Utilizes tested content and templates and optimization best practices; recommends improvements in process and technique to maximize content effectiveness.

Minimum Education:
Bachelor's Degree, OR, 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

Minimum Experience:
At least 4 years of experience in writing, editing, and document creation.
Write clearly, concisely, and precisely: Must have the ability to write well and convey information to the intended audience in an easily understood manner.
Be proficient in using the tools of the trade: Adept using computer applications associated with producing your documentation such as Adobe, MS Word, Visio, and Photoshop.
Be able to select the proper support visuals: Must understand how to put together graphics and formatting. They must be able to collaborate with the subject matter expert (SME).
Know how to ask questions and learn from the answers. Must be proficient interacting with SMEs and customers.
Refine the art of patience and persistence. Must be understanding and patient. Must also be willing to change direction readily.
Preferred Requirements:
Knowledge of Confluence and Jira
Knowledge of Agile technical software delivery methodologies
Knowledge and demonstrated use of process engineering methodologies
Understanding of digital channel technologies (e.g., HTML5, CSS3 and JavaScript), information architecture and wire framing.
Familiar with concepts related to human centered design or high-tech anthropology
Experience in design research activities including planning, moderation, analysis and synthesis, and communication of findings

We are seeking a Scrum Master for a client in Phoenix, Arizona.
 
Due to COVID 19, this position will be WFH to start.  Candidates are expected to be able to return to the office once things are settled down.
 
Requirements:
SAFe/Agile background
Software development experience
Rally/Jira
Strong Communication skills
Team Player
Kanban experience preferred




Job Description:
Serves as a facilitator for product owners and development teams currently using Scrum development methodology to self-organize and make development changes quickly while delivering value to customers. Engages in Servant Leadership and manages the Scrum process through effective guidance, coaching, and education, and through removal of impediments to team progress. Supports and educates the product owner; particularly with respect to refining and managing the product backlog and decision making.

Job Duties:

• Facilitates seamless collaboration and maximizes team performance across multiple technical and/or non-technical teams to ensure rapid delivery of products and timeline achievement of goals.
• Ensures cross team coordination.
• Removes impediments to team progress whether internal to the team or organizational in nature.
• Escalates impediments to facilitate rapid resolution and supports efforts to resolve systemic impediments that continually block teams within their organization.
• Supports and educates product owners, especially with respect to refining and managing the product backlog and decision making.
• Ensures effective communication with Scrum teams and other cross-functional teams; schedules and facilitates cross-functional meetings, and ensures appropriate status tools, radiators, and reports are produced in order to effectively provide transparency on team's (or multiple teams') progress/productivity.
• Acts as a technical resource on Agile methodology to development teams, product owners, and management.
• Participates in Scrum Master Community of practice and mentors other Scrum Masters.
• For technology related efforts, understands release-when ready, test-driven development, continuous integration, product demonstration and other technical engineering practices and guides team on leveraging them.
• Supports and educates product owners, especially with respect to refining and managing the product backlog and decision making.
• Ensures effective communication with Scrum teams and other cross-functional teams.
• Schedules and facilitates cross-functional meetings, and ensures appropriate documentation and reports are produced in order to effectively monitor progress/productivity.
• Acts as a technical resource on Agile methodology to development teams, product owners, and management.

Minimum Education:
Bachelor's Degree
4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

Minimum Experience:
6 or more years of relevant experience in process improvement, project management, or business/requirements analysis with at least 2 years as a Scrum Master or working in a similar role in a lean or Scrum environment.
Advanced knowledge of multiple agile delivery methodologies.
Advanced knowledge of Microsoft Office products.

We are seeking a Scrum Master for a client in San Antonio, Texas.

 
Due to COVID 19, this position will be WFH to start.  Candidates are expected to be able to return to the office once things are settled down.





Job Description:
Serves as a facilitator for product owners and development teams currently using Scrum development methodology to self-organize and make development changes quickly while delivering value to customers. Engages in Servant Leadership and manages the Scrum process through effective guidance, coaching, and education, and through removal of impediments to team progress. Supports and educates the product owner; particularly with respect to refining and managing the product backlog and decision making.

Job Duties:

• Facilitates seamless collaboration and maximizes team performance across multiple technical and/or non-technical teams to ensure rapid delivery of products and timeline achievement of goals.
• Ensures cross team coordination.
• Removes impediments to team progress whether internal to the team or organizational in nature.
• Escalates impediments to facilitate rapid resolution and supports efforts to resolve systemic impediments that continually block teams within their organization.
• Supports and educates product owners, especially with respect to refining and managing the product backlog and decision making.
• Ensures effective communication with Scrum teams and other cross-functional teams; schedules and facilitates cross-functional meetings, and ensures appropriate status tools, radiators, and reports are produced in order to effectively provide transparency on team's (or multiple teams') progress/productivity.
• Acts as a technical resource on Agile methodology to development teams, product owners, and management.
• Participates in Scrum Master Community of practice and mentors other Scrum Masters.
• For technology related efforts, understands release-when ready, test-driven development, continuous integration, product demonstration and other technical engineering practices and guides team on leveraging them.
• Supports and educates product owners, especially with respect to refining and managing the product backlog and decision making.
• Ensures effective communication with Scrum teams and other cross-functional teams.
• Schedules and facilitates cross-functional meetings, and ensures appropriate documentation and reports are produced in order to effectively monitor progress/productivity.
• Acts as a technical resource on Agile methodology to development teams, product owners, and management.

Minimum Education:
Bachelor's Degree
4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

Minimum Experience:
6 or more years of relevant experience in process improvement, project management, or business/requirements analysis with at least 2 years as a Scrum Master or working in a similar role in a lean or Scrum environment.
Advanced knowledge of multiple agile delivery methodologies.
Advanced knowledge of Microsoft Office products.

We are seeking a Business Program Manager for a client in San Antonio, Texas!
 
 
Note: Due to COVID -19 This request will be full time WFH for the duration of the assignment. This means candidates will need their own computers and high-speed Internet access as a requirement for WFH capabilities.



Job Description:

Leads and manages moderately complex to complex programs and planning activities to achieve strategic business goals and operational objectives under minimal supervision. Drives to achieve multi-year program deadlines, scope and overall benefits. Understands and applies proficient knowledge of finance, operations and marketing to the program plan. Job Duties:
• Addresses potential program opportunities to deliver integrated solutions that meet multiple business partner needs.
• Directs analyses, root cause identification and development and recommendation of key work products.
• Applies proficient knowledge of the business, its products and processes to assess program risks and rewards across multiple technologies and business goals.
• Negotiates agreements, settles disputes equitably and diffuses situations.
• Defines and maintains multi-million-dollar moderate risk program strategies based on business demand and ROI expectations.
• Negotiates program tradeoffs with IT and the business as the program develops to ensure alignment of demand to capacity.
• Holds responsibility for developing multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value.
• Facilitates meetings with executive management project sponsors to define solutions.

Minimum Education:
Bachelor's Degree
4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

Minimum Experience:
4 or more year's project and/or program management experience (including experience defining a new program) or relevant business experience.
Proficient experience in Principles of Project/Program or Portfolio Management.

We are seeking a Digital Marketing Manager for a client in San Antonio, Texas!
 
 
Note: Due to COVID -19 This request will be full time WFH for the duration of the assignment. This means candidates will need their own computers and high-speed Internet access as a requirement for WFH capabilities.


Job Description:
Develops, implements, and optimizes digital, Internet, mobile, and online marketing projects/campaigns (e.g., banner ads, digital video ads, rich media ads, search ads, online sponsorships, and online affiliate marketing programs) delivered via Internet, mobile, and any other emerging platforms. Ensures that collateral is scheduled and produced according to the digital marketing plan and ensures paid and owned digital marketing content is in compliance with organization's marketing standards, and earned content is visible and appropriate. Responsible for monitoring, analyzing, and optimizing digital, mobile, or online marketing campaign performance. Ensures integration, leveraging data insights to actions and using member and data insights to drive innovation. Serves as a liaison with outside agencies and maintain network of key contacts.

The Digital Marketing platform will concentrate on projects/campaigns such as banner & display ads, digital video ads, email ads, rich media ads, search ads, online sponsorships, and online affiliate marketing programs.

The Social marketing and communications platform will concentrate on projects/campaigns such as social content, banner & display ads within social channels, digital video ads, online contests and sponsorships. Job Duties:
• Develops and optimizes multiple, complex digital or social marketing initiatives delivered via internet, mobile, and any other emerging platforms.
• Begins to identify new social and/or digital channel opportunities for review.
• Coordinates and gains alignment with peers, enterprise partners and senior management.
• Responsible for communication of project and /or campaign through various reports/tool as required.
• Updates leadership as needed.
• Serves as a primary resource to team members on escalated matters of an unusual nature.
• Applies advanced knowledge of digital and social marketing principles.
• Subject matter expert in primary channel.
• Effectively directs social and/or digital agencies to ensure alignment with goals and prioritization.
• Applies an advanced understanding of tools/techniques to test and optimize performance against digital or social marketing objectives.

Minimum Education:
Bachelor's Degree required.
4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

Minimum Experience:
6 or more years of experience in a marketing, sales, advertising and/or communications function, to include at least 3 years of experience in one or more of the following areas: social marketing, website merchandising, search marketing, mobile marketing, or digital campaign management.
Advanced knowledge of digital or social marketing industry and practices.
Advanced knowledge of Microsoft Office, Word, Excel and PowerPoint.
For Social Marketing: Advanced knowledge on impact of social marketing to an omni-channel experience

We are seeking a Business Consultant for a client in San Antonio, Texas!

 
Note: Due to COVID -19 This request will be full time WFH for the duration of the assignment. This means candidates will need their own computers and high-speed Internet access as a requirement for WFH capabilities.


Job Description:
Establishes strategic partnerships and maintains effective relationships with assigned CoSA business unit(s) and manages stakeholder interests including but not limited to CFO, HR, IT, and Legal. Applies expert knowledge and acts as a trusted advisor by providing consultation services to internal clients in areas of strategic sourcing, alternatives and solutions, supplier management, third party risk management, and global operations. Collects and consolidates demand and identifies opportunities by business portfolio, vertically within the CoSA and/or horizontally across the enterprise. Understands the customer market strategy and proactively identifies and confirms business requirements. Oversees the development of business process related solutions for clients. Viewed by customers as a consultant. Defines client needs, determines a strategy and develops a plan/proposal for delivery of the project which generally leads to a client's internal process or function being modified for improved efficiency and effectiveness. May involve the recommendation to shift future performance to a third party. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

Job Duties:

• Under minimal supervision, participates with others in the implementation of customer engagement and product development plans.
• Develops customer specific business process program plans that align with customer, business deliverables and enterprise strategy.
• Acquires and applies foundational knowledge of the business and aligns business deliverable processes and capabilities with business needs.
• Plans, directs and coordinates activities for moderately complex and complex projects.
• Assists in business process risk management by using established methodologies and exercising control plans to ensure alignment with CoSA specific requirements, process requirements, and business needs.
• Assists in identification of CoSA and business process risks across assigned activities.
• Develops communication plans for customers and internal stakeholders.
• Ensures alignment between internal stakeholders and customers across assigned business process projects and services using proactive communication and engagement strategies.
• Utilizes reporting, data, and analytics to measure process and project performance, adjust services and operational activities, and inform key stakeholders.

Minimum Education:
Bachelor's degree, OR, 4 additional years of experience beyond the minimum required may be substituted in lieu of a degree.

Minimum Experience:
4+ years of business process consulting or related experience.
Proficient knowledge of the function/discipline and demonstrated application of knowledge, skills and abilities towards work products required.
Proficient level of business acumen in the areas of the business operations, industry practices and emerging trends required.

We are seeking Platform Engineers for a client in San Antonio, Texas.
 
 
Due to COVID 19, this position will be WFH to start.  Candidates are expected to be able to return to the office once things are settled down.


 Job Description:
Platform Software Engineers create and maintain APIs for our business software applications that our members use. As a Platform Engineer, you are expected to be able to function in a fast-paced environment driving innovation through rapid prototyping and iterative development ensuring quality is built into all solutions leveraging TDD. Your responsibilities will require you to be knowledgeable in API development. You will be a part of teams of developers guiding on engineering and architecture best practices as well as demonstrate the ability to partner and engage with other engineers and architects. You will work closely with business clients and UI designers to analyze user requirements, code applications and customize and/or integrate commercial software packages for both internal employees and external member-facing applications across multiple platforms. As a Platform Engineer, it will be your responsibility to maintain code integrity and quality.
 
Job Duties:

• Acquires and applies foundational knowledge of business, its applications, and processes.
• Seeks guidance from team members to resolve issues and to identify appropriate issues for escalation.
• Coordinates with cross-functional team members to translate business requirements into specifications. 
• Gathers information to support business analysis and the development of technical solutions.
• Supports and proactively contributes to continuous improvement initiatives within area of expertise, for assigned company/staff agency, and/or across enterprise.

 
Minimum Education:
Bachelor's degree in IT related field (or equivalent work experience)
 
Minimum Experience:
Work experience in systems or development life cycle: 6 to 10 years and advanced knowledge of relevant technical programming languages and / or technical systems
Demonstrated Adaptability; collaboration skills; business acumen; communication skills, innovation 

We are seeking Change Management Advisors for a client in San Antonio, Texas!
 
Note: Due to COVID -19 This request will be full time WFH for the duration of the assignment. This means candidates will need their own computers and high-speed Internet access as a requirement for WFH capabilities.
 


Job Description:
Community: Change Management
Jobs that are part of a community have unique requirements established to maintain consistent application, usage and reporting structure. Please reach out to your HR Business Partner for additional information on specific requirements prior to posting and/or employee placement into this job. Enables USAA to change well and to achieve its strategy through effective collaboration and the consistent application of change management methodology, expertise and experience.

Job Duties:

• Creates and leads a cross-functional team of Change Management and readiness resources to understand, plan, manage and sustain change and ensure client success.
• Educates change team on change strategy and how it integrates into their work.
• Serves as subject matter expert in the Change Management discipline.
• Develops and integrates Change Strategy for a portfolio of change (a set of programs tied to a USAA Strategic Priority).
• Leads work to understand a change initiative, identify integration points and impacted audiences and assess the impact of a portfolio of change.
• Influences creation of change management plan.
• Coaches and influences senior executives to lead change in a highly matrixed organization.
• Coaches and develops change partners.
• Helps mature the Change Management discipline and increase organizational change capability with thought leadership.

Minimum Education:
Bachelor's degree;
4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

Minimum Experience:
If Bachelor's degree, 8 or more years of related experience (organizational change management, communication, organizational development, marketing, human resources, project delivery or formal or informal people leadership) and accountability for complex tasks and/or projects. (The years of experience must include 4 years change management or change leader experience).
OR
If Master's degree, 6 or more years of related experience, as above. (The years of experience must include 4 years change management or change leader experience)
Expert knowledge of the change management function/discipline and overcoming resistance to change; demonstrated application of knowledge, skills and abilities towards work products.
Extensive experience influencing, applying emotional intelligence, organizational savvy and politics and partnering for client's success

We are seeking a Decision Science Analyst for a client in San Antonio, Texas.
 
Due to COVID 19, this position will be WFH to start.  Candidates are expected to be able to return to the office once things are settled down.


Job Description:
Provide decision support for business areas across the enterprise. Staff in this area will be responsible for applying mathematical and statistical techniques and/or innovative /quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer business objectives and drive change. The essence of work performed by the Decision Science Analyst involves gathering, manipulating and synthesizing data (e.g., attributes, transactions, behaviors, etc.), models and other relevant information to draw conclusions and make recommendations resulting in implementable strategies. Job Duties:
" Leverages business/analytical knowledge to participate in discussions with cross functional teams to understand and collaborate on business objectives and influence solution strategies.
" The business problems analyzed are typically medium to large scale with impact to current and/or future business strategy.
" Applies innovative and scientific/quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer the business objective and drive the appropriate change.
" Translates recommendation into communication materials to effectively present to colleagues for peer review and mid-to-upper level management.
" Incorporates visualization techniques to support the relevant points of the analysis and ease the understanding for less technical audiences.
" Identifies and gathers the relevant and quality data sources required to fully answer and address the problem for the recommended strategy through testing or exploratory data analysis (EDA).
" Integrates/transforms disparate data sources and determines the appropriate data hygiene techniques to apply.
" Thoroughly documents assumptions, methodology, validation and testing to facilitate peer reviews.
" Subsequent analysts should be able to rely on documentation to replicate and continue work.
" Understands and adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions.
" Delivers analysis/findings in a manner that conveys understanding, influences mid to upper level management, garners support for recommendations, drives business decisions, and influences business strategy.
" Recommendations typically have an impact on business results.

Minimum Education:
Bachelor's degree in Economics, Finance, Statistics, Mathematics, Actuarial Sciences or other quantitative discipline.
OR
A Master's Degree in quantitative analytics or a related field
OR
A PhD in quantitative analytics or a related field

Minimum Experience:
If Bachelor's degree,
4 or more years of experience in a decision support analytic function.
OR
If Master's Degree,
2 or more years of experience in a decision support analytic function.
OR
If PhD,
1 or more years of experience in a decision support analytic function. Demonstrates competency in mathematical and statistical techniques and approaches used to drive fact-based decision-making.

We are seeking Senior Risk Analysts for a client in San Antonio, Texas!
 
 
Note: Due to COVID -19 This request will be full time WFH for the duration of the assignment. This means candidates will need their own computers and high-speed Internet access as a requirement for WFH capabilities.
 



Job Description:
Provides risk management support for a line of business or staff agency in key risk identification, measurement and aggregation, and the understanding and management of risk through appropriate practices and processes. Assesses and mitigates enterprise and business exposures through the identification of key and emerging risks and evaluates alignment with risk strategy and appetite. Monitors the risk and control environment to ensure that exposures are kept at acceptable levels and may consult on risk mitigation plans. Job Duties:
• Partners with key stakeholders in the business to identify, assess, aggregate and document risks and controls, including risks associated with new or modified products, services, distribution channels, regulations and third-party operations using advanced knowledge.
• Presents findings to various levels of leadership.
• Communicates results of risk assessments to governance committees, business process owners and various levels of leadership.
• Implements new risk policies, practices, appetites and solutions to ensure holistic understanding and management of risks according to industry best practice.
• Enhances and contributes to strategies, tools, and methodologies to measure, monitor, and report risks.
• Applies advanced knowledge to utilize or produce analytical material for discussions with cross functional teams to understand business objectives and influence solution strategies.
• Serves as a key contributor in cross-functional teams to identify, assess, aggregate and mitigate current and emerging risk events.
• Effectively contributes to projects that impact the organization.
• Serves as a key contributor on projects that may impact the enterprise or a core operating area.
• Formulates stress test plans for a line of business or the enterprise including the evaluation of results and framing of contingency plans in partnership with key business stakeholders.

Minimum Education:
Bachelor's degree in Risk Management, Business, Finance, or a related field required.
4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

Minimum Experience:
6 or more years risk management experience or 6 years operations experience in a relevant functional area to include banking, insurance, financial services, audit, project management, public accounting or other related operational area
Or advanced degree or designation in a quantitative discipline relevant to risk management and up to 4 years relevant risk management work experience
Or PhD in a quantitative discipline and 2 or more years relevant risk management work experience.
Successful completion of a job-related assessment may be required.

We are seeking a UX Designer for a client in San Antonio, Austin,  and Plano, Texas.
 
 
Due to COVID 19, this position will be WFH to start.  Candidates are expected to be able to return to the office once things are settled down.


Job Description:
Develops and refines the user experience. Independently performs complex work assignments and problem resolution across systems, processes, and channels. Guides and facilitates teams in the delivery of user interface solutions. Participates in the identification, evaluation, and recommendation of web technology solutions. All duties pertain to both the designer and producer career paths.

Job Duties:
Applies advanced knowledge of design across multiple product lines and channels.
Provides insight and guides management on project-related issues. Serves as a resource to team members on escalated issues of an unusual nature.
Defines project scope, schedule, and budget objectives. Determines design deliverables, develops work breakdown structures and schedules, and estimates costs and resource requirements.
Builds relationships with the business, project delivery and associated design and development points of contact. Serves as a design point of contact for user interface projects.
Participates in and facilitates improvement and development initiatives conforming to published web standards.

Minimum Education:
Bachelor's degree in Fine Arts related field (or equivalent experience)

Minimum Experience:
6+ years relevant design experience
2+ years relevant financial services experience
Working knowledge of web technology platforms, applications, and standards
Working knowledge of design concepts
Photoshop and other industry-standard design tools
CSS, XHTML and JavaScript
Strong time-management, multi-tasking and prioritization skills
Critical thinking and problem-solving skills
Excellent written and verbal communication skills
Ability to effectively present design options for review, from concept through final production
Ability to interact with other team members, both in the team and wider cross-functional capacity (technology, content, marketing, product development)
Ability to justify and articulate design decisions

We are seeking a Senior Risk Analyst  for a client in San Antonio, Texas!
 
Note: Due to COVID -19 This request will be full time WFH for the duration of the assignment. This means candidates will need their own computers and high-speed Internet access as a requirement for WFH capabilities.
 

Job Description:

Provides risk management support for a line of business or staff agency in key risk identification, measurement and aggregation, and the understanding and management of risk through appropriate practices and processes. Assesses and mitigates enterprise and business exposures through the identification of key and emerging risks and evaluates alignment with risk strategy and appetite. Monitors the risk and control environment to ensure that exposures are kept at acceptable levels and may consult on risk mitigation plans. Job Duties:
• Partners with key stakeholders in the business to identify, assess, aggregate and document risks and controls, including risks associated with new or modified products, services, distribution channels, regulations and third-party operations using advanced knowledge.
• Presents findings to various levels of leadership.
• Communicates results of risk assessments to governance committees, business process owners and various levels of leadership.
• Implements new risk policies, practices, appetites and solutions to ensure holistic understanding and management of risks according to industry best practice.
• Enhances and contributes to strategies, tools, and methodologies to measure, monitor, and report risks.
• Applies advanced knowledge to utilize or produce analytical material for discussions with cross functional teams to understand business objectives and influence solution strategies.
• Serves as a key contributor in cross-functional teams to identify, assess, aggregate and mitigate current and emerging risk events.
• Effectively contributes to projects that impact the organization.
• Serves as a key contributor on projects that may impact the enterprise or a core operating area.
• Formulates stress test plans for a line of business or the enterprise including the evaluation of results and framing of contingency plans in partnership with key business stakeholders.

Minimum Education:
Bachelor's degree in Risk Management, Business, Finance, or a related field required.
4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

Minimum Experience:
6 or more years risk management experience or 6 years operations experience in a relevant functional area to include banking, insurance, financial services, audit, project management, public accounting or other related operational area
Or advanced degree or designation in a quantitative discipline relevant to risk management and up to 4 years relevant risk management work experience
Or PhD in a quantitative discipline and 2 or more years relevant risk management work experience.
Successful completion of a job-related assessment may be required.

We are seeking Risk Analysts for a client in San Antonio, Texas!
 
 
For immediate consideration, send resume to: RECRUITING@MILLGROUPUSA.COM
 
Note: Due to COVID -19 This request will be full time WFH for the duration of the assignment. This means candidates will need their own computers and high-speed Internet access as a requirement for WFH capabilities.
 
Job Description:

Provides risk management support for a line of business or staff agency in key risk identification, measurement and aggregation, and the understanding and management of risk through appropriate practices and processes. Assesses and mitigates enterprise and business exposures through the identification of key and emerging risks and evaluates alignment with risk strategy and appetite. Monitors the risk and control environment to ensure that exposures are kept at acceptable levels and may consult on risk mitigation plans. Job Duties:

• Partners with key stakeholders in the business to identify, assess, aggregate and document risks and controls, including risks associated with new or modified products, services, distribution channels, regulations and third-party operations using advanced knowledge.

• Presents findings to various levels of leadership.

• Communicates results of risk assessments to governance committees, business process owners and various levels of leadership.

• Implements new risk policies, practices, appetites and solutions to ensure holistic understanding and management of risks according to industry best practice.

• Enhances and contributes to strategies, tools, and methodologies to measure, monitor, and report risks.

• Applies advanced knowledge to utilize or produce analytical material for discussions with cross functional teams to understand business objectives and influence solution strategies.

• Serves as a key contributor in cross-functional teams to identify, assess, aggregate and mitigate current and emerging risk events.

• Effectively contributes to projects that impact the organization.

• Serves as a key contributor on projects that may impact the enterprise or a core operating area.

• Formulates stress test plans for a line of business or the enterprise including the evaluation of results and framing of contingency plans in partnership with key business stakeholders.

 

Minimum Education:

Bachelor's degree in Risk Management, Business, Finance, or a related field required.

4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

 

Minimum Experience:

6 or more years risk management experience or 6 years operations experience in a relevant functional area to include banking, insurance, financial services, audit, project management, public accounting or other related operational area

Or advanced degree or designation in a quantitative discipline relevant to risk management and up to 4 years relevant risk management work experience

Or PhD in a quantitative discipline and 2 or more years relevant risk management work experience.

Successful completion of a job-related assessment may be required.

We are seeking an IT Risk Manager for a client in San Antonio, Texas.
 
For immediate consideration, send resume to: RECRUITING@MILLGROUPUSA.COM
 
Due to COVID 19, this position will be WFH to start.  Candidates are expected to be able to return to the office once things are settled down


Job description:
• Provides strategic partnership to anticipate opportunities for information/data management governance activities and projects.
• Influences implementation of information governance and best practices, tools and associated processes across the enterprise.
• Influences/drives business awareness of information/data governance through work activities to include awareness forums.
• Authors information governance guidelines, principles, policies, and standards for information / data stewards, stakeholders, and development teams.
• Orchestrates audits of information governance capabilities through subject matter experts.
• Develops prioritization methods for and implementation plans for information governance initiatives.
• Responsible for acquiring and applying expert knowledge of various lines of the business, channels, and their applications and processes to include providing advice on satisfying regulatory requirements related to information governance and management.
• Leads the assessment and coordination of information governance training requirements and learning objectives for the enterprise.
• Prepares formal reports and presentations of findings and recommendations; presents findings to various levels of leadership.

Minimum Education:
Bachelor's Degree in Information Architecture, Information Management, Information Studies or a related technical field.
4 years of work experience in information governance, information management or information architecture can be substituted in lieu of a degree in addition to the minimum years of work experience required.
OR
A Master's Degree in Information Architecture, Information Management, Information Studies or a related
technical field
OR
A PhD in Information Architecture, Information Management, Information Studies or a related
technical field

Minimum Experience:
If Bachelor's degree, 8 or more years of experience in Information or Data related practices to include: information governance, information management, information architecture, IT, analysis and reporting
OR
If Master's degree, 6 or more years of experience in Information or Data related practices to include: information governance, information management, information architecture, IT, analysis and reporting
OR
If PhD, 5 or more years of experience Information or Data related practices to include: information governance, information management, information architecture, IT, analysis and reporting Expert knowledge of industry information/data governance best practices.

We are seeking an Information Security Risk Advisor for a client in San Antonio, Texas.
 
For immediate consideration, send resume to: RECRUITING@MILLGROUPUSA.COM
 
Due to COVID 19, this position will be WFH to start.  Candidates are expected to be able to return to the office once things are settled down


Job description:
Evaluates, designs, monitors, administers and/or implements Information Security systems, policies and processes focusing on mitigating, reporting and analysis of Information Security risk. Resolves issues and navigates obstacles to deliver work product. Works under minimal supervision on semi complex to complex work assignments and recommends appropriate solutions and problem resolution.

Job Duties:
• Provides advice, guidance and assistance to managers and other users on technical issues focusing on Information Security risk and supports development projects, departmental initiatives and other special projects.
• Assists in the determination of requirements and recommends system security configurations.
• Supports the lines of business and staff agencies with Information Security issues and communicates changes and trends in the Information Security standards and regulations.
• Responsible for the implementation and interpretation of Information Security policies, guidelines and standards including the Information Security awareness program.
• Supports cross functional teams through the problem resolution process, ensures necessary technology security controls exist and troubleshoots noncomplex Information Security issues.
• Performs physical site assessments of business partners, provides peer review of work product and deliverables and executes release of information analysis to third party business partners.
• Executes the Information Security risk and control identification, evaluation, documentation, analysis and reporting processes including analytic tools.
• Supports the process owner execution identification, development and testing Information Security controls for risk mitigation effectiveness.
• Responds to both verbal and written Federal and State regulatory and business partner periodic exams for Information Security risk requirements.
• Maintains strategic and operational risk reporting and analytics as well as address responses to audit questions, and findings.

Minimum Education:
Bachelor's degree required.
4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

Minimum Experience:
4 or more years of relevant work experience.
Proficient knowledge of relevant technical discipline.

We are seeking Contract Advisors for a client in San Antonio, Texas.
 
For immediate consideration, email resume to: RECRUITING@MILLGROUPUSA.COM
 
Requirements:

• Bachelor's degree (4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree).
• 2+ years negotiating commercial terms and conditions, such as indemnity clauses, limitations of liability, insurance, personal information, terminations, etc. 
• 2+ years contract negotiation skills and experience
• 2+ years in-depth understanding of legal terms while dealing with contractor terms and conditions.
• Experience with sourcing, category management, supplier management, and/or contract management.
• At least 3 years of experience leading cross-functional teams or projects requiring strong collaboration, facilitation, and negotiation skills.
• Experience leveraging analytical skills, including knowledge of Microsoft Office products and other software to be used to develop analysis, charts and/or supporting documentation.
• Subject-matter-expert knowledge in Microsoft Office tools and applicable business software.
• Relevant certifications (e.g., Leadership, Supply Chain, Six Sigma, etc.).