Looking for outstanding people to work for the world's most innovative companies...
UX Writer/Content Specialist
We are seeking a UX Writer/Content Specialist for a client in San Antonio
100% remote - WFH!
Requirements:
5 years of UX writing experience
2-3 years of working in an Agile environment
Experience working with UX designers
Experience with governance standards and controls
Preferred:
Insurance claims experience highly preferred
Experience working with AEM
User research experience
Knowledge of digital concepts and channels
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Loan Origination / Call Monitoring Specialist
We are seeking a Loan Origination / Call Monitoring Specialist for a client in San Antonio.
Job Description:
The individuals will be responsible for listening to pre-recorded calls and scoring each call against a compliance checklist. Calls are about the loan application process from beginning to end. Knowledge of the TRID, SAFE ACT and MLO are preferred, but not required. Having current experience in mortgage loan origination, processing and/or similar recent mortgage experience is recommended for this position.
Responsibilities:
· Listen to recorded loan origination calls and score against a compliance checklist. Validate that the original call was done correctly.
· Identify overall compliance related behavior trends and communicate to management
· Understand and perform to certain performance metrics, including number of calls monitored and accuracy ratio.
Requirements:
2 years of recent mortgage underwriting, loan origination or similar mortgage experience (loan origination, mortgage processing, mortgage broker, loan officer, secondary marketing experience)
Experience with call monitoring or reviewing calls for mortgage/banking compliance.
Excellent listening skills
Critical thinking skills
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Dispute Analyst
We are seeking Dispute Analysts for a client in San Antonio, Texas.
To apply, send resume to recruiting@millgroupusa.com
The Dispute Analyst protects the financial interests of our customers by researching, analyzing, and processing disputes and escalated inquiries to recover funds for the customer in accordance with all Regulatory Requirements and Association rules.
Requirements:
Proficient in Regulation E and/or Z
Processing Dispute experience
2+ years Debit card Fraud experience or Visa Credit card experience
2+ years Customer service experience;
UX Researcher
We are seeking a UX Researcher. 100% remote – WFH!!
Responsibilities:
Perform end-to-end experience and design research activities, including planning, conducting, and analyzing qualitative data to inform design and digital experiences.
Define and lead planning tasks including discovery, stakeholder alignment, and methodology development.
Demonstrate knowledge of generative, evaluative and usability research approaches, methodologies, tactics, and conversational prompts, and understand best use case scenarios for applying them.
Execute plans for fielding preparation, moderate sessions, and capture data effectively.
Requirements:
6 years of UX design research experience.
Qualitative research experience
Usability testing experience
UserZoom
Dispute Analyst
We are seeking Dispute Analysts for a client in San Antonio.
To apply, send resume to: recruiting@millgroupusa.com
Job Duties:
Contact Members regarding their dispute claim.
Investigate the dispute claims
Balance the account after dispute is decisioned.
Requirements:
1 year of experience working with credit card disputes or debit card disputes
1 year of customer contact experience in a financial services organization to include dispute processing and/or conflict resolution.
Fraud Experience
Knowledge in Reg Z
Experience with chargebacks in VROL
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Experience Strategist (UX)
We are seeking an Experience Strategist (UX)
WFH – 100% remote
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Job Duties:
Storytelling the vision and strategy to customers from the business teams
Deliver concepts/prototypes to help design teams align on strategy for research
Consume requirements and interpret them into interfaces
Assess research insights and ideate UI solutions
Present solutions to team or business using solid rationale
Interpret goals into effective, measurable outcomes
Requirements:
6 years of enterprise level design experience
Execution using Corporate Design Language
Design Research experience
Soft skills: communication, teamwork, creativity
Experience using Corporate Design Language
Human Centered Design practice skills
Portfolio that demonstrates storytelling ability
Proficiency with Figma and PowerPoint
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Business Rules/ODM Developer
We are seeking a Business Rules/ODM Developer for a client in San Antonio.
100% REMOTE!!
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
The role involves performing business decision development for clients looking to modernize or upgrade existing business decision processes and systems. You will be responsible for the development and testing of business decisions as directed by the business rules development lead. You will help develop and deliver key business decision for our internal project teams.
Requirements:
- Experience working in a Business Rule Development role for the design, development, and implementation of large-scale solutions.
- 4 years’ experience with ODM development and testing.
- Experience evaluating business requirements and working to implement functional requirements into BRMS API microservice (IBM ODM).
- API testing experience using Postman.
- Proven ability to develop task plans, manage time effectively across simultaneous project activities, and meet target deadlines.
- Experience with Java developing routines that are above & beyond the rule representation (User Defined Functions).
- Experience with Decision Modeling. DMN notation is a plus
- Experience developing efficient Object Models, including XOM and BOM, Verbalizations & UDF’s
- Excellent communication skills (written and verbal) to clearly articulate technical solutions to non-technical staff.
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Dispute Analyst
Credit Card Dispute Analyst
You will be resolving Credit Card Disputes within regulatory guidelines. This is an onsite position.
Requirements:
1 year of customer contact experience in a financial services organization including dispute processing and back-office experience
1 year of Dispute experience processing in VROL, Visa Online, Mastercard or American Express
1 year of experience processing credit card chargebacks (AMEX, VISA, or MC).
AMEX processing is preferred but not required
1 year of working with chargeback reason codes for AMEX, Visa or Mastercard
Reg Z experience/knowledge
1 year of analytical problem-solving experience.
Experience with MS Office
Goal and productivity oriented
Work Schedule: 7-4/830-530 local time
Training:
On the job training
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UX Designer
We are seeking a UX Designer for a client in Plano.
“Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.”
Job Description:
Improve the user's experience of insurance products on mobile apps by making them easier to use, using human-centered design practices.
Conduct unmoderated user research using prototypes designed in Figma,
Synthesize research results into actionable design recommendations.
Present designs of your work to your team and internal clients.
Requirements:
Experience with core design research methods to explore concepts and for validation testing.
Enterprise design and development experience.
Human-centered design practice skills
Execution using Corporate Design Language
2 years’ experience with Figma
Strong soft skills
P&C experience is preferred
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Administrative Assistant
We are seeking an Administrative Assistant for a client in North Phoenix.
Duties:
Provides administrative support to assigned team: managing emails and maintaining calendars
Routes department calls and e-mail to appropriate staff members.
Composes e-mails, letters, and memorandums.
Maintains filing system for key documents.
Maintains travel and expense reporting.
Requirements:
Solid organizational skills, to include experience with coordinating and preparing staff agendas, facilitating meetings, prioritizing task, event planning and communicating information both written and oral.
Advanced knowledge of spreadsheets, data retrieval, and word processing and presentation software (Word, Excel, PowerPoint, Outlook).
Demonstrated experience with calendar management and/or prioritizing tasks in a fast-paced environment.
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Loan Origination Call Quality Review Specialist
We are seeking a Loan Origination Call Quality Review Specialist for a client in San Antonio.
Job Description:
The individuals will be responsible for listening to loan originators, loan processors, loan officer assistants and closers pre-recorded calls and score each call against a compliance checklist. Calls are about the loan application process from beginning to end. Knowledge of the TRID, SAFE ACT and MLO are preferred, but not required. Having experience in mortgage loan origination, processing and/or similar recent mortgage experience is recommended for this position.
Responsibilities:
· Listen to recorded loan origination calls and score against a compliance checklist. Validating original call – was the call done right.
· Identify overall compliance related behavior trends and communicate to management
· Understand and perform at certain performance metrics, including number of calls monitored and accuracy ratio.
Requirements:
High school diploma or GED equivalent.
2 years of recent mortgage underwriting, loan origination or similar mortgage experience (loan origination, mortgage processing, mortgage broker, loan officer, secondary marketing experience)
Experience with call monitoring or reviewing calls for mortgage/banking compliance.
Excellent listening skills
Critical thinking skills
Preferred:
Demonstrated knowledge of regulations such as Reg Z, ECOA/Regulation B, UDAAP, and GLBA.
MLO (Mortgage Loan Officer)
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Executive Admin
We are seeking an Executive Admin for a client in San Antonio.
Job Duties:
Coordinate day-to-day activities for multiple executives.
Ensure timely information flow for supported executives.
Manage executives’ calendar and email.
Ensure appropriate record retention.
Required:
Strong communication skills
Ability to multi-task
High level of interpersonal skills to handle confidential situations.
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Dispute Analyst
We are seeking Dispute Analysts for a client in San Antonio.
Job Duties:
Protect the financial interests of our members by conducting investigations of member claims, researching, analyzing, and processing dispute inquiries for financial transactions related to debit, credit, deposit accounts, to recover funds for the member in accordance with all Regulatory Requirements and Association rules.
Requirements:
1 year of customer contact experience in a financial services organization to include dispute processing and/or conflict resolution.
1 year of analytical problem-solving experience.
Experience working under Banking Regulations and Bank Card Association Rules to include Reg E and/or Reg Z, as well as UDAAP and all applicable financial regulations.
Experience working in a Windows operating system environment, Microsoft Office, Fidelity and/or Visa Online).
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Sr. Risk Analyst
REMOTE!!
We are seeking a Senior Risk Analyst for a client in San Antonio.
This position will be WFH for the duration of the assignment.
Required Experience:
Risk identification
Control evidence assessment
Operational Risk
Compliance/Regulatory
Job Description:
Provides risk management support for a line of business or staff agency in key risk identification, measurement and aggregation, and the understanding and management of risk through appropriate practices and processes. Assesses and mitigates enterprise and business exposures through the identification of key and emerging risks and evaluates alignment with risk strategy and appetite. Monitors the risk and control environment to ensure that exposures are kept at acceptable levels and may consult on risk mitigation plans.
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